--- title: How to Change a User's Email Address in Dialpad or Re-assign an existing Dialpad User license description: Easily change a user’s email in Dialpad. Follow simple steps for Google, Microsoft, or open sign-up accounts. Keep history intact while updating details. --- [Skip to content](https://knowledge.untangledict.com.au/change-dialpad-user-email-address#main-content) English Show submenu for translations [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) [![untangled\_logo\_hz\_pos](https://knowledge.untangledict.com.au/hs-fs/hubfs/untangled_logo_hz_pos.png?width=292&height=80&name=untangled_logo_hz_pos.png)](https://knowledge.untangledict.com.au/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new) - Go to www.untangled.com Go to www.untangled.com Looking for answers? Search our knowledge base to find solutions quickly. - There are no suggestions because the search field is empty. 1. [Untangled Help Centre](https://knowledge.untangledict.com.au/?hsLang=en) 2. [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en) 3. [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) # How to Change a User's Email Address in Dialpad or Re-assign an existing Dialpad User license ``` Published 14 April 2025 rev. We've updated the steps for swapping out emails to help avoid confusion for users. ```   Teams evolve, and email addresses change as your business needs adapt. Dialpad makes it easy to update a user's email address. Follow the steps below based on your sign-up method.   **Who can use this?** Company and office admins on all Dialpad plans can change email addresses through open sign-up. If you've signed up with a Google or Microsoft account, the Google or Microsoft Admin must make the changes.   #### Changing Email Address for Google Workspace & Office 365 Users If the user signed up using a Google Workspace (G Suite) or Office 365 account, the email update must be made within the respective productivity suite.   1. The Google or Microsoft admin updates the email address in the productivity suite. 2. The user logs into Dialpad using the updated email address. 3. Dialpad automatically recognises the new email and adds it to the user account. 4. The old email is retained as a secondary email address. 5. (Optional) To remove the secondary email, contact [support@untangled.com.au](mailto:support@untangled.com.au).   **Tip:** You can update the email address in Dialpad first (see the next section), but it won’t sync back to Google/Microsoft. You will still need to update the email in the productivity suite before the user can log in.   #### Changing or Swapping Out Email Addresses For New Users Follow these steps to update their email address on Dialpad.   1. Navigate to **Office Settings**. 2. Select **Users**. 3. Find the user whose email address you need to change (use the search bar for faster results). 4. Click **Options** (next to the user's account details) to access the drop-down menu. 5. Select **Admin**. 6. Click **Edit Email Address**. 7. Enter the new email address. 8. Click **Confirm and Save**.   ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Feb-18-2025-09-25-07-9334-PM.png?width=688&height=435&name=image-png-Feb-18-2025-09-25-07-9334-PM.png)   ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Feb-18-2025-09-25-55-7599-PM.png?width=688&height=430&name=image-png-Feb-18-2025-09-25-55-7599-PM.png)   #### Frequently Asked Questions (FAQ)   **Why can I still see a user's call and message history after updating their email?** Changing a user's email address does not delete their historic data. All call and message history associated with the previous email address remains available.   **Can I delete a user’s data before changing their email address?** Yes! If you need to delete a user's data before updating their email, follow these steps: 1. Delete the user from Dialpad. 2. Send an invitation to the new email address.   **Note:** Once an account is deleted, any call metrics on your analytics page will reset.   **Still having problems?** Call or text our support team on **0480 006 410**, alternatively you can raise a ticket to **support@untangled.com.au** - [Getting Started](https://knowledge.untangledict.com.au/getting-started?hsLang=en#main-content) - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started?hsLang=en#troubleshooting-support) - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started?hsLang=en#first-time-set-up) - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started?hsLang=en#onboarding-guides) - [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#main-content) - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration) - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-knowledge-bites) - [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#main-content) - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) - [Devices](https://knowledge.untangledict.com.au/devices?hsLang=en#main-content) - [Yealink](https://knowledge.untangledict.com.au/devices?hsLang=en#yealink) - [Jabra](https://knowledge.untangledict.com.au/devices?hsLang=en#jabra) - [Mobiles](https://knowledge.untangledict.com.au/mobiles?hsLang=en) - [Internet](https://knowledge.untangledict.com.au/internet?hsLang=en) - [Accounts](https://knowledge.untangledict.com.au/accounts?hsLang=en#main-content) - [Active Billing](https://knowledge.untangledict.com.au/accounts?hsLang=en#active-billing) - Home - Products - Pricing - Blog - Company [![Untangled\_Logo\_Icon\_POS White background](https://knowledge.untangledict.com.au/hs-fs/hubfs/Untangled_Logo_Icon_POS%20White%20background.png?width=30&height=30&name=Untangled_Logo_Icon_POS%20White%20background.png "Untangled_Logo_Icon_POS White background")](https://www.untangled.com.au/) Untangled Help Centre | 0480 006 410  Copyright © 2025, Untangled