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      Dialpad Log in Loop Issues

      If you’re stuck in a login loop or getting the 403 Error when signing in to Dialpad, don’t worry! Follow these simple steps to fix it:

       

      1. Check for an App Update

      1. Open the Dialpad app.
      2. Press on CTRL and ALT on your keyboard

        Dialpad File Edit View Help Check for Update Quit Ctrl

      3. Click on File and Check for Update and install any updates 

       

      Make sure you are Signed in to Microsoft or Google

      1. If you use Google Sign-In, go to Google and ensure you’re logged in.
      2. If you use Microsoft Sign-In, go to Microsoft and check if you’re signed in.

       

      Run the Push Provider Check

      1. Open the Dialpad app

      2. Press on CTRL and ALT on your keyboard

      3. Click on Help then Push Provider Check

       

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      4. Click on Clear Cache and Restart App and try logging in again

       

      If you're still not able to log in

      1. Open a web browser and go to Dialpad Login.
      2. Sign in to your account.
      3. If it works on the browser, log out and try signing in on the app again.

       

      If you logged in successfully on the browser, but the desktop app keeps looping you back to the sign in screen

      1.  Copy and paste this link to your browser, https://dialpad.com/auth/protocol, and hit enter

       

      Still seeing a 403 Error? (MS Admin Consent Required)

      Access denied. Please consent to the required permissions.

      Sign in Orry, but we're having trouble signing you in. AADSTS50011: The redirect URI 'https://dialpad.com/auth/microsoft/callback' specified in the request does not match the redirect URIS configured for the application 'c5a1a279-4312-4843-8368-d28f6f8bb8ad'. Make sure the redirect URI sent in the request matches one added to your application in the Azure portal. Navigate to https://aka.ms/redirectUriMismatchError to learn more about how to fix this. Troubleshooting details If you contact your administrator, send this info to them. Copy info to clipboard Request 'd: 04f56275-bfe4-4a2d-87ab-fe96be475b00 Correlation 'd: 72bOf5e7-fab3-495b-b246-76b11 aaea513 Timestamp: Message: AADSTS50011: The redirect URI 'https://dialpad.com/auth/microsoft/callback' specified in the request does not match the redirect URIS configured for the application 'c5a1a279-4312-4843-8368-d28f6f8bb8ad'. Make sure the redirect URI sent in the request matches one added to your application in the Azure portal. Navigate to https://aka.ms/redirectUriMismatchError to learn more about how to fix this. Flaa sian-in errors for review: Enable flaaaina

      This error may only be relevant to O365 and Microsoft users.

      If you're using Microsoft SSO (Single Sign-On) and still can't log in, your company's admin might need to approve Dialpad’s access.

       

      What’s Happening?

      Your Microsoft admin has not given permission for Dialpad to access emails and other data, which is required for login and calendar sync.

       

      How to Fix It

      1. Contact your company’s IT admin.
      2. Share this link with them: Microsoft App Permissions Guide.
      3. Ask them to enable "User Consent to Apps" for Dialpad in O365 settings.

      Once your admin updates the settings, try logging in again!

       

      Still having problems?

      Call or text our support team on 0480 006 410, alternatively you can raise a ticket to support@untangled.com.au