Important information on how you can use and maximise your Dialpad mobile subscription
Congratulations on getting your Dialpad Mobile Service!
Here are important details you might consider when using the mobile number subscription.
Who can use this feature
Dialpad Chat and Messaging services are available to Dialpad users on Ai Voice, Ai Contact Centre, and Ai Sell.
*MMS is only supported for numbers in the US and Canada.
How to send SMS using the Dialpad apps
Dialpad Desktop App
To send a chat or SMS message from the Dialpad app, select Message in the left sidebar.
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Select the Message icon in the left sidebar
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Enter a contact's name or number
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Type your message
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Press the Enter key when you're ready to send the message
By default, your message will be sent from your personal Dialpad number. You'll have the option to change this at the top of the screen if you're assigned as an Operator or Agent on a Shared Line.
Note
Depending on who you are messaging, character limits may apply:
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Messages sent to non-Dialpad numbers have a character count limit of 1500 characters (160 characters per page).
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If your message contains emojis or special characters, the character count reduces to 63 characters/page.
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Dialpad-to-Dialpad messages are unlimited
Dialpad Mobile App (Android)
Things to check to make sure you're sending out SMS correctly
- Make sure that the Dialpad mobile number is chosen when sending SMS
You will know if it's going out as an SMS by the message on the message bar
Going out as an a SMS message
Going out as a chat message
- Make sure that your Dialpad contacts main number is the mobile number
If you contacts have 2 or more numbers saved, make sure that the mobile number is set as the primary number.
If you have multiple Dialpad numbers and have previously called your contact, make sure to switch your number to your Dialpad mobile number or else you won't be able to message the number.
