Only Super Admins can update the automatic call recording settings. Please request this with your Team Administrator for any changes.
As a Dialpad user, ensure that Dialpad AI is toggled on to activate transcriptions during calls.
Log into the Admin Portal (Super Admin Access)
- Open your web browser and log in to your Dialpad Admin account. https://dialpad.com/settings
- Navigate to the Admin Settings menu.
- On the Office Settings, scroll down to find Office-Wide Settings.
- Navigate to the section Making Calls
- Locate the toggle for "Enable Automatic Call Recordings".
- Turn off the setting by switching the toggle Off or unchecking the box. This will disable automatic call recording for both incoming and outgoing calls.
User-Level Access for Transcription
- Open your web browser and log in to your Dialpad Admin account. https://dialpad.com/settings
- From your Dialpad settings, click on AI settings.
- Toggle the switch under Dialpad AI to enable call transcriptions for live or active calls.
Note: Dialpad users can still manually enable call recording during live calls by clicking the recording button located at the bottom right of each call.
