--- title: How To Disable Automatic Call Recordings on Dialpad Without Losing Transcriptions description: Learn how to disable automatic call recordings on Dialpad while retaining essential call summaries and active transcriptions. --- [Skip to content](https://knowledge.untangledict.com.au/disable-automatic-call-recordings-with-transcriptions#main-content) English Show submenu for translations [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) [![untangled\_logo\_hz\_pos](https://knowledge.untangledict.com.au/hs-fs/hubfs/untangled_logo_hz_pos.png?width=292&height=80&name=untangled_logo_hz_pos.png)](https://knowledge.untangledict.com.au/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new) - Go to www.untangled.com Go to www.untangled.com Looking for answers? Search our knowledge base to find solutions quickly. - There are no suggestions because the search field is empty. 1. [Untangled Help Centre](https://knowledge.untangledict.com.au/?hsLang=en) 2. [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en) 3. [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) # How To Disable Automatic Call Recordings on Dialpad Without Losing Transcriptions   Only **Super Admins** can update the automatic call recording settings. Please request this with your **Team** **Administrator** for any changes. As a Dialpad user, ensure that **Dialpad AI** is toggled on to activate transcriptions during calls. ### **Log into the Admin Portal  (Super Admin Access)** 1. Open your web browser and log in to your Dialpad Admin account. [https://dialpad.com/settings](https://dialpad.com/settings) 2. Navigate to the **Admin Settings** menu. 3. On the Office Settings, scroll down to find **Office-Wide** **Settings.** 4. Navigate to the section **Making Calls** 5. Locate the toggle for "**Enable Automatic Call Recordings"**. 6. Turn off the setting by switching the toggle **Off** or unchecking the box. This will disable automatic call recording for both incoming and outgoing calls. **![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Jan-29-2025-10-56-14-6039-PM.png?width=688&height=209&name=image-png-Jan-29-2025-10-56-14-6039-PM.png)** ### **User-Level Access for Transcription** 1. Open your web browser and log in to your Dialpad Admin account. [https://dialpad.com/settings](https://dialpad.com/settings) 2. From your Dialpad settings, click on **AI settings**. 3. Toggle the switch under **Dialpad AI** to enable call transcriptions for live or active calls.   **Note:** Dialpad users can still manually enable call recording during live calls by clicking the recording button located at the bottom right of each call. ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Jan-30-2025-08-08-34-0596-AM.png?width=688&height=53&name=image-png-Jan-30-2025-08-08-34-0596-AM.png)   - [Getting Started](https://knowledge.untangledict.com.au/getting-started?hsLang=en#main-content) - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started?hsLang=en#troubleshooting-support) - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started?hsLang=en#first-time-set-up) - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started?hsLang=en#onboarding-guides) - [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#main-content) - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration) - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-knowledge-bites) - [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#main-content) - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) - [Devices](https://knowledge.untangledict.com.au/devices?hsLang=en#main-content) - [Yealink](https://knowledge.untangledict.com.au/devices?hsLang=en#yealink) - [Jabra](https://knowledge.untangledict.com.au/devices?hsLang=en#jabra) - [Mobiles](https://knowledge.untangledict.com.au/mobiles?hsLang=en) - [Internet](https://knowledge.untangledict.com.au/internet?hsLang=en) - [Accounts](https://knowledge.untangledict.com.au/accounts?hsLang=en#main-content) - [Active Billing](https://knowledge.untangledict.com.au/accounts?hsLang=en#active-billing) - Home - Products - Pricing - Blog - Company [![Untangled\_Logo\_Icon\_POS White background](https://knowledge.untangledict.com.au/hs-fs/hubfs/Untangled_Logo_Icon_POS%20White%20background.png?width=30&height=30&name=Untangled_Logo_Icon_POS%20White%20background.png "Untangled_Logo_Icon_POS White background")](https://www.untangled.com.au/) Untangled Help Centre | 0480 006 410  Copyright © 2025, Untangled ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/Vh3LewzJ001Alh392BG4S00TIQfw55Z01LN02NgIN7AbJiE/capped-1080p.mp4", "dateModified" : "2025-02-01T00:59:23.463Z", "duration" : "PT20S", "height" : 1032, "name" : "Dialpad User Transcription", "thumbnailUrl" : "https://6789292.fs1.hubspotusercontent-na1.net/hubfs/6789292/Dialpad%20User%20Transcription.mp4/medium.jpg", "uploadDate" : "2025-02-01T00:58:55.029Z", "width" : 1920 } ```