Downloading Individual User Call Recordings from Dialpad History

Published 12 May 2025

This instruction outlines the steps to download call recordings from an individual user's call history in Dialpad.

You must be an Admin or have the necessary permissions to access user call history.
The user must have call recording enabled and applicable retention settings in place.

Steps:

1. Log into Dialpad Admin Portal

1. Log into Dialpad Admin Portal

2. Navigate to Conversation History

On the left skinny bar, click on Conversation History
Use the filters to narrow down your search with: Office | Groups, All members, Past 30 days (for date range), and click on More filters to see other filters such as: Call participant

3. Locate the Call Recording

Scroll through the call history or use filters to locate the specific call.
If the call was recorded, a playback icon will be displayed next to the call entry.

4. Download the Recording

Notes:

Recordings will only appear if the call was recorded and the retention period has not expired.
This method is for individual recordings; use Dialpad Analytics for bulk exports via a CSV export, note that recordings will need to be downloaded via individual links.
Ensure all recordings are stored and handled according to your organisation's compliance and privacy policies.

Contact Us.

If you need more assistance, call or text us on 0480 006 410 or email support@untangled.com.au