Having some issues with your Dialpad mobile app? Enable your mobile HD Calling, it might resolve your issue.
... but first, make sure you have installed Dialpad on your mobile device correctly, here's our walkthrough video
HD calling, also known as Voice over LTE(VoLTE) is technology that enables voice calls on your 4G network. Let's enable HD calling, Anton will show us how in the video below
Issues resolved by switching on HD Calling or VoLTE
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Removes the IVR function to press 1 to reach you
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Displays the correct number when doing an outbound call
- Removes the auto message to answer your phone call on your Dialpad
How do I enable my HD Calling?
For iPhone (iOS)
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Tap Settings icon on Home screen
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Tap Mobile menu item
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Tap Mobile Data Options menu item
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Tap Enable 4G menu item
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Select the Voice & Data option to enable VoLTE
Settings Menu - VoLTE on
For Samsung devices (Android)
- Open Apps icon
- Locate Settings Icon
- Click Mobile Networks
- Select VoLTE to enable on the device.
Other Android devices
The exact steps to enable VoLTE will differ slightly, but generally you will need to:
- Open Apps icon
- Locate Settings icon
- Click Mobile Networks
- Select VoLTE to enable on the device.