---
title: Getting Started | Untangled Help Centre
description: Quick guides to set up your account, explore key features, and get comfortable using Untangled services as a first time user.
---

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1. [Untangled Help Centre](https://knowledge.untangledict.com.au/)
2. [Getting Started](https://knowledge.untangledict.com.au/getting-started)

# Getting Started

 Quick guides to set up your account, explore key features, and get comfortable using Untangled services as a first time user.

## Troubleshooting & Support

- [Know Your Customer (KYC) and Know Your Business (KYB) Policy: Our Commitment to Your Security](https://knowledge.untangledict.com.au/kyc-kyb-customer-policy)
- [Untangled Support SLA](https://knowledge.untangledict.com.au/untangled-support-sla)
- [Untangled Support Guide](https://knowledge.untangledict.com.au/untangled-support-guide)
- [Dialpad Service Uptime and Incidents](https://knowledge.untangledict.com.au/dialpad-status)

## First Time Set Up

- [Register Your Dialpad](https://knowledge.untangledict.com.au/register-your-dialpad)
- [Make Your First Call](https://knowledge.untangledict.com.au/make-your-first-call)
- [Transfer and Conference Calls](https://knowledge.untangledict.com.au/transfer-and-conference-calls)

## Onboarding Guides

- [Self Service Dialpad Ai Voice Standard](https://knowledge.untangledict.com.au/self-service-dialpad-ai-voice)
- [Dialpad Ai Voice Set Up](https://knowledge.untangledict.com.au/dialpad-ai-voice-set-up)
- [AI Voice Agent Build Guide](https://knowledge.untangledict.com.au/ai-agent-build-guide)

- [Getting Started](https://knowledge.untangledict.com.au/getting-started#main-content)

    - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started#troubleshooting-support)
    - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started#first-time-set-up)
    - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started#onboarding-guides)
- [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad#main-content)

    - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad#dialpad-users)
    - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad#dialpad-admin)
    - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad#hardware-configuration)
    - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad#dialpad-knowledge-bites)
- [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx#main-content)

    - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx#hbx-user)
    - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx#hbx-admin)
- [Devices](https://knowledge.untangledict.com.au/devices#main-content)

    - [Yealink](https://knowledge.untangledict.com.au/devices#yealink)
    - [Jabra](https://knowledge.untangledict.com.au/devices#jabra)
- [Mobiles](https://knowledge.untangledict.com.au/mobiles)
- [Internet](https://knowledge.untangledict.com.au/internet)
- [Accounts](https://knowledge.untangledict.com.au/accounts#main-content)

    - [Active Billing](https://knowledge.untangledict.com.au/accounts#active-billing)

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