--- title: HBX – How to Filter Call History in Your Admin Portal description:   Struggling to locate a specific call in your call history? Whether you're searching for a missed call, an inbound or outbound call, a specific caller number, or a dialed number, our HBX's filtering --- [Skip to content](https://knowledge.untangledict.com.au/hbx-call-history-filtering#main-content) English Show submenu for translations [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) [![untangled\_logo\_hz\_pos](https://knowledge.untangledict.com.au/hs-fs/hubfs/untangled_logo_hz_pos.png?width=292&height=80&name=untangled_logo_hz_pos.png)](https://knowledge.untangledict.com.au/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new) - Go to www.untangled.com Go to www.untangled.com Looking for answers? Search our knowledge base to find solutions quickly. - There are no suggestions because the search field is empty. 1. [Untangled Help Centre](https://knowledge.untangledict.com.au/?hsLang=en) 2. [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en) 3. [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) # HBX – How to Filter Call History in Your Admin Portal ``` Publish date 7 March 2025 ```   Struggling to locate a specific call in your call history? Whether you're searching for a missed call, an inbound or outbound call, a specific caller number, or a dialed number, our HBX's filtering options make it simple.  Follow the steps below to quickly filter and find the exact call you need: 1\. Login to your HPBX Admin Portal:  \- [https://hbx.untangled.com.au/](https://pbx.overthewire.com.au/portal/) \- [https://pbx.overthewire.com.au/portal/](https://pbx.overthewire.com.au/portal/)   2\. From the homepage, select **Call History**.   ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Mar-06-2025-08-34-11-9388-AM.png?width=688&height=72&name=image-png-Mar-06-2025-08-34-11-9388-AM.png)   3\. Navigate to **Filters**, located on the left side of your screen, just beneath the **Call History** section.   ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Mar-06-2025-08-36-02-1619-AM.png?width=688&height=114&name=image-png-Mar-06-2025-08-36-02-1619-AM.png)   4\. The following filtering options will appear: ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Mar-06-2025-08-52-41-8668-AM.png?width=688&height=639&name=image-png-Mar-06-2025-08-52-41-8668-AM.png) - The **Custom Date Range** filter can track calls on a **daily, weekly, or monthly basis**, where you can review call history up to the **past 31 days**. This allows for easy monitoring and retrieval of specific call records whenever needed. - The **User Section** in HBX refers to your organisation's internal extensions assigned to each HBX user. These extensions allow for direct dialing between team members and help manage call routing, transfers, and user-specific settings within your phone system. - **Department** – This applies to large organisations structured into multiple departments, helping to categorize and manage calls efficiently. (Only for large organisations who have segregated or categorised their users.) - **Site** – Used for businesses with multiple locations, numerous handsets, or extensions, ensuring seamless organisation and call routing. (Only for large organisations who have segregated or categorised their users.) - The **Caller Number** – As the name suggests, this represents the calls that have reached your clinic, business, firm, or salon, helping you track and manage incoming inquiries effortlessly. - **Dialed Number** - are the numbers your users have dialed, either from the handset or your webphone, allowing you to effortlessly track outgoing calls with precision. - **Call Type** – Here, you can easily filter calls by their status, whether they’re inbound, outbound, or missed calls, ensuring you never miss an important call.       #### Additional Highlights: - **Download**: Save audio files of your calls for future reference. - **Listen**: Play back the audio of any call directly within the platform. - **Cradle To Grave**: Track the full journey of a call—from whether it reached the operator to any redirections (such as voicemail or another number).   - [Getting Started](https://knowledge.untangledict.com.au/getting-started?hsLang=en#main-content) - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started?hsLang=en#troubleshooting-support) - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started?hsLang=en#first-time-set-up) - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started?hsLang=en#onboarding-guides) - [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#main-content) - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration) - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-knowledge-bites) - [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#main-content) - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) - [Devices](https://knowledge.untangledict.com.au/devices?hsLang=en#main-content) - [Yealink](https://knowledge.untangledict.com.au/devices?hsLang=en#yealink) - [Jabra](https://knowledge.untangledict.com.au/devices?hsLang=en#jabra) - [Mobiles](https://knowledge.untangledict.com.au/mobiles?hsLang=en) - [Internet](https://knowledge.untangledict.com.au/internet?hsLang=en) - [Accounts](https://knowledge.untangledict.com.au/accounts?hsLang=en#main-content) - [Active Billing](https://knowledge.untangledict.com.au/accounts?hsLang=en#active-billing) - Home - Products - Pricing - Blog - Company [![Untangled\_Logo\_Icon\_POS White background](https://knowledge.untangledict.com.au/hs-fs/hubfs/Untangled_Logo_Icon_POS%20White%20background.png?width=30&height=30&name=Untangled_Logo_Icon_POS%20White%20background.png "Untangled_Logo_Icon_POS White background")](https://www.untangled.com.au/) Untangled Help Centre | 0480 006 410  Copyright © 2025, Untangled ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/IWaIG4YeoJac9PrKPB01Y71HTNXzf3UFmb900bZ4GLepA/capped-1080p.mp4", "dateModified" : "2025-03-06T09:24:24.016Z", "duration" : "PT54S", "height" : 1008, "name" : "HBX - Call History Filtering", "thumbnailUrl" : "https://6789292.fs1.hubspotusercontent-na1.net/hubfs/6789292/HBX%20-%20Call%20History%20Filtering.mp4/medium.jpg", "uploadDate" : "2025-03-06T09:23:57.161Z", "width" : 1920 } ```