Publish Date: 24 March 2025
Only HBX Admins have the necessary permissions to manage or change call routing settings. If you need adjustments made to your call routing, please reach out to your HBX Admin for assistance.
At Untangled, we typically prepare by default, two types of extensions within your HBX portal to manage your incoming calls effectively:
Main Line Extension: This is your primary business number, labeled as "Company Name MAIN" in the User section of your HBX Portal.
After-Hours Extension: To handle calls outside of regular business hours, we set up an after-hours extension, often labeled as "Company Name AFTERHOURS" or "Company Name NIGHTSWITCH."
Ex. 
By default, calls to your mainline number are directed to the main line extension during business hours and to the after-hours extension during non-business hours. This setup ensures that your customers receive appropriate responses regardless of when they call.
Given the information above, select the correct extension to update your voicemail for Open Hours or Closed Hours.
Please see the video tutorial below:
1. Log in to the HPBX Admin Portal
Access the portal using one of the following links:
2. Navigate to the Users Section
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Once logged in, locate and click on the Users tab.
3. Select the Extension
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Find the specific extension you want to update and click on it.
4. Access Voicemail Settings
4.1 Manage Voicemail Settings overview
- Click on the Manage icon which looks like a megaphone (encircled below) to manage voicemail settings, update greetings, or configure preferences.
4.2 Add Greetings
- Click "Upload a File" to add a new voicemail greeting.
- Ensure you click "Upload" to save your changes.
4.3 Verify Updated Voicemail Greeting
After uploading, make sure to click on the updated voicemail greeting to confirm it’s been successfully applied.
If you want to receive email notifications, follow the steps below.
4.4 Enable Email Notifications
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Select "Receive an email for new voicemails" to get notified when a new voicemail is received.
4.5 Choose Email Type
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"Send with attachment": Select this option to receive voicemail messages as email attachments.
4.6 Post-Notification Action (Optional)
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Choose what happens to the voicemail after the email is sent:
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Move to Trash: The voicemail will be deleted after being opened.
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Move to Saved: The voicemail will be stored for future access.
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Still having problems?
Call or text our support team on 0480 006 410, alternatively you can raise a ticket to support@untangled.com.au