--- title: How to Enable International Calling & Manage Credits in Dialpad description: Learn how to enable international calling and manage credits in Dialpad with this step-by-step guide. Easily update billing settings, add credits, and budget based on international rates --- [Skip to content](https://knowledge.untangledict.com.au/how-to-open-international-roaming-on-dialpad#main-content) English Show submenu for translations [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) [![untangled_logo_hz_pos](https://knowledge.untangledict.com.au/hs-fs/hubfs/untangled_logo_hz_pos.png?width=292&height=80&name=untangled_logo_hz_pos.png)](https://knowledge.untangledict.com.au/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new) - Go to www.untangled.com Go to www.untangled.com Looking for answers? Search our knowledge base to find solutions quickly. - There are no suggestions because the search field is empty. 1. [Untangled Help Centre](https://knowledge.untangledict.com.au/?hsLang=en) 2. [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en) 3. [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) # How to Enable International Calling & Manage Credits in Dialpad ``` Published 4 April 2025 ``` Only **Dialpad Admins** are able to manage International Calling and Calling Credit Top Ups. 1. Open your web browser and log in to your Dialpad account: [Dialpad Settings](https://dialpad.com/settings). 2. Go to **Admin Settings**. 3. If you manage multiple offices, select the correct one from the drop-down menu. ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Apr-02-2025-02-05-37-1440-PM.png?width=358&height=277&name=image-png-Apr-02-2025-02-05-37-1440-PM.png)   4. Navigate to and click **Billing** on the left panel 5. On the **Credits and Usage** page, click **Settings**. 6. Activate the following options: - - **Auto-add credits when the balance drops below AU$5** (Optional) - **Enable International Calling** ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Apr-02-2025-02-14-21-6085-PM.png?width=688&height=174&name=image-png-Apr-02-2025-02-14-21-6085-PM.png)   Once activated, you can: - Manually add a balance based on your needs. - Budget using international rates found here: [Dialpad Rates](https://www.dialpad.com/rates/) (Ensure the correct currency is selected to avoid confusion). ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Apr-02-2025-02-15-15-0542-PM.png?width=688&height=234&name=image-png-Apr-02-2025-02-15-15-0542-PM.png)   7. To add credits, click **Add Credits**, or contact [**support@untangled.com.au**](mailto:support@untangled.com.au)   **Manage User International Calling Privileges** 1. Go to **Users **on the left Panel 2. Click on **Options **next to the user to be given or not given **International Service **privileges   ![](https://play.vidyard.com/Ys3bPhk6peyZVA3oiiPqWu.jpg)   If you have **International Services** enabled and **Call Credits** but can't call a specific country, Dialpad may have blocked it to prevent toll fraud. Certain **high-cost jurisdictions** are disabled by default to protect against unauthorized charges.   To enable calling to these areas, submit a** request** **to [Untangled Support](mailto:support@untangled.com.au)**  **Reference:** [International Services FAQs](https://help.dialpad.com/docs/international-services-faqs)   **Still having problems?** Call or text our support team on **0480 006 410**, alternatively you can raise a ticket to **support@untangled.com.au** - [Getting Started](https://knowledge.untangledict.com.au/getting-started?hsLang=en#main-content) - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started?hsLang=en#troubleshooting-support) - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started?hsLang=en#first-time-set-up) - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started?hsLang=en#onboarding-guides) - [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#main-content) - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration) - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-knowledge-bites) - [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#main-content) - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) - [Devices](https://knowledge.untangledict.com.au/devices?hsLang=en#main-content) - [Yealink](https://knowledge.untangledict.com.au/devices?hsLang=en#yealink) - [Jabra](https://knowledge.untangledict.com.au/devices?hsLang=en#jabra) - [Mobiles](https://knowledge.untangledict.com.au/mobiles?hsLang=en) - [Internet](https://knowledge.untangledict.com.au/internet?hsLang=en) - [Accounts](https://knowledge.untangledict.com.au/accounts?hsLang=en#main-content) - [Active Billing](https://knowledge.untangledict.com.au/accounts?hsLang=en#active-billing) - Home - Products - Pricing - Blog - Company [![Untangled_Logo_Icon_POS White background](https://knowledge.untangledict.com.au/hs-fs/hubfs/Untangled_Logo_Icon_POS%20White%20background.png?width=30&height=30&name=Untangled_Logo_Icon_POS%20White%20background.png "Untangled_Logo_Icon_POS White background")](https://www.untangled.com.au/) Untangled Help Centre | 0480 006 410  Copyright © 2025, Untangled ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/kp01ORW6WBQxg9kh00Y02Fun8QpwrRjMcCP7RIklPd01301c/capped-1080p.mp4", "dateModified" : "2025-04-03T14:17:47.308Z", "duration" : "PT51S", "height" : 672, "name" : "sd (5)", "thumbnailUrl" : "https://6789292.fs1.hubspotusercontent-na1.net/hubfs/6789292/sd%20(5).mp4/medium.jpg", "uploadDate" : "2025-04-03T14:17:47.303Z", "width" : 1280 } ```