Published 4 April 2025
On Dialpad Admins are able to manage International Calling and Calling Credit Top Ups.
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Open your web browser and log in to your Dialpad account: Dialpad Settings.
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Go to Admin Settings.
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If you manage multiple offices, select the correct one from the drop-down menu.
4. Navigate to and click Billing on the left panel
5. On the Credits and Usage page, click Settings.
6. Activate the following options:
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Auto-add credits when the balance drops below AU$5 (Optional)
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Enable International Calling
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Once activated, you can:
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Manually add a balance based on your needs.
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Budget using international rates found here: Dialpad Rates (Ensure the correct currency is selected to avoid confusion).
7. To add credits, click Add Credits, or contact support@untangled.com.au
If you have International Services enabled and Call Credits but can't call a specific country, Dialpad may have blocked it to prevent toll fraud. Certain high-cost jurisdictions are disabled by default to protect against unauthorized charges.
To enable calling to these areas, submit a request to Untangled Support
Reference: International Services FAQs
Still having problems?
Call or text our support team on 0480 006 410, alternatively you can raise a ticket to support@untangled.com.au