Jabra Warranty & Return Process – Step-by-Step Guide

1. Check Warranty Eligibility

Before proceeding, verify if your device is still eligible for return or replacement:

Check warranty status here → Jabra Warranty Portal

Things to check:

• Ensure the unit is still within warranty.
• Confirm return conditions with Untangled's Accounting Team for approval.

Once confirmed, proceed with the next steps.

2. Create a Jabra Support Ticket

The Untangled Support Team will guide you through these steps. To request a replacement or warranty service, you can follow the procedure or our team may submit a support ticket through the following options:

Chat Support → Start a chat
Online Form → Submit a request

Important: When filling out the ticket, be sure to include:

• Device Serial Number(s)
• Detailed Description of the Issue

After submission, you will receive an email confirmation with your ticket number and case details.

3. Contact Jabra Support (Untangled Support)

• Confirm if the hardware qualifies for a warranty replacement.
• Inform the agent that the actual user will follow up with them directly to describe the issue.

Jabra’s tech team will perform troubleshooting steps first before confirming if the hardware is eligible for replacement.

4. Next Steps for the Client (End User)

• Call Jabra Support Hotline and provide their ticket number.
• Describe the issue firsthand to help support and verify the defect.
• Complete troubleshooting as guided by Jabra’s support team.

Why is this necessary?
Jabra requires direct confirmation from the user before authorising a replacement.

5. Replacement & Shipping Process

Once the hardware is confirmed as faulty, Jabra will proceed with the replacement.

Client will be required to:
 Sign up for the Jabra Service Net Portal to provide shipping details.
 Track the replacement shipment via their portal email updates.

Shipping Details:

• Jabra covers the shipping fee for replacement items.
• Clients might be required to return the defective unit at their own expense.
• In some cases, Jabra may not require a return.
• Shipping typically takes 3–5 business days.