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Polycom Factory Reset

Need to transfer or reconfigure your Polycom Desk Phone? Follow these steps to reset your device to factory settings.

Steps:

Using the Physical phone:

  1. Press the Home button home.png 
  2. Choose Settings and press on Factory Reset.
  3. Enter the admin password: qwe!@#123
  4. Press Login
  5. Press Factory Reset again
  6. Press Ok

This will reboot the device around 2-3 times.

Once completely booted up, it will now have the factory default settings.

Using the Polycom Configuration page:

  1. On the physical phone, press the Home button home.png 
  2. Choose Settings and take note of the network IP address
  3. Enter the IP address in a computer browser
  4. Sign in using the following:
    Username: admin
    Password: qwe!@#123
  5. Click on System Management > Device Update 
  6. Under Reset Configuration, click Reset
  7. Click OK

This will reboot the device around 2-3 times.

Once completely booted up, it will now have the factory default settings.