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      My Jabra Headset is Not Working with my Dialpad

      Not hearing anything from your caller? Or your caller doesn't seem to hear you? Check your sound settings.

      Published 9 April 2025 revised.

       

      The Jabra Evolve 2 65 UC is a high-quality wireless headset designed for professionals, offering clear sound and comfort for long calls. This guide will walk you through setting up your Jabra Evolve 2 65 UC with Dialpad, ensuring it pairs correctly, and educating you on the Jabra Direct software, which is key to optimising your device and ensuring your Dialpad Ai transcription quality.

       

      What's in the Box?

      Before you start, make sure you have all the parts included in your Jabra Evolve 2 65 UC package:

      Buy Jabra Evolve2 65 Bluetooth Headset ... Jabra Evolve 2 65 headset (with microphone)

       

      Jabra Link 370 MS USB Adapter(14208-08) - 0USB Bluetooth adapter

       

      Jabra Charging Stand for Jabra Evolve 65(14207-39) - 0 Charging cable or cradle

       

       

      The Jabra headset you received includes a USB adapter (dongle) that needs to be plugged into your computer for automatic pairing with the headset. If you're experiencing sound issues with Jabra on Dialpad, this may be the cause.

       

      Check the carrying pouch’s zipped compartment for the adapter. Once plugged in, you'll benefit from:

      • HD voice, HiFi Audio, and A2DP for crystal-clear calls and music

      • Wireless range up to 100 ft/30m (note: EMI can affect this)

      • Easy updates via Jabra Direct for "over the air" software updates

       

      How to Pair Your Jabra Evolve 2 65 UC with Dialpad

      Steps:

      1. Charge the Headset

      2. Install Jabra Direct

      3. Connect the USB Bluetooth Adapter

      4. Turn on Headset

      5. Pair with your Computer

      6. Check your PC Sound Settings

      7. Check your Dialpad Hardware Settings

      8. Test

       

      1. Charge the Headset

      Before pairing, ensure your headset is charged. Plug the USB-C charging cable into the headset and the other end into a power source. Allow it to charge for at least 30 minutes.

       

      2. Install Jabra Direct (Important)

       

      Why it's important: Jabra Direct is essential for managing device settings, firmware updates, and ensuring optimal performance. It helps you configure your headset, update the firmware, and fix any connectivity issues.

       

      • Go to the Jabra Direct download page.

      • Choose the correct version for your operating system (Windows or Mac).

      • Install the software by following the on-screen instructions.

      Firmware updates allows Jabra to ensure your headset is always on the latest version which fixes bugs or issues related to computer or app version updates. 

       

      3. Connect the USB Bluetooth Adapter

      • Plug the USB Bluetooth adapter into an available USB port on your computer (if your computer doesn't support Bluetooth natively). This adapter helps the headset connect to your computer.

       

      4. Turn on the Headset

      • Press the power button on the right earcup of the Jabra Evolve 2 65 headset to turn it on. The headset will enter pairing mode automatically.

       

      5. Pair with Your Computer

      • If you're using the Bluetooth adapter:

        • The headset will automatically pair with the USB Bluetooth adapter after turning it on.

      • If you're pairing directly with your computer’s built-in Bluetooth:

        • Go to Bluetooth settings on your computer.

        • Select Jabra Evolve 2 65 from the list of available devices.

       

      Once paired, the headset will show as “Connected.”

       

      If you’re having trouble with pairing, try the following:

      • Restart both the headset and your computer to reset the Bluetooth connection.

      • Update the headset firmware using Jabra Direct to ensure you have the latest software for your headset.

      • Try using a different USB port for the Bluetooth adapter, or connect the adapter directly to your computer rather than a USB hub.

       

      6. Computer Settings for Bluetooth and Other Devices

      6.1 If you are a Windows User

      • The next thing to check is your computer settings, go to Bluetooth & Other Device and in the section for Audio you should find your Jabra Link 380 or Jabra Link Adapter, if you are seeing your Jabra Headset make sure to remove it by clicking on it and then Remove Device as your computer's bluetooth may confuse trying to set your Jabra Headset to work with your local computer's bluetooth instead of the Jabra Link.

       

      • Go to Sound Settings and your Output and Input device should be your Jabra Link 380

       

      • Go to Advanced Sound Settings and in the app list you will find Dialpad make sure that it is set to your Jabra Link 380 and go back to Sound Settings then click on Sound Control Panel and in the Communications tab select Do Nothing and click on Apply then OK

       

      Sound Control Panel

       

      6.2 If you're a macOS user

      • In macOS, go to System Preferences > Sound and set the headset as the input/output device.

       

      7. Dialpad Device Settings

      • On your Dialpad App click on the cog for Hardware Settings and make sure your Microphone and Speaker are set to Jabra Link 380. Click on Test to make sure you can hear sound and speak into the microphone, the sound bars should move.
      • Turn on Ai Voice Isolation

       

       

      8. Test

      • Open Dialpad and initiate a test call to ensure the headset is properly connected and audio is working. Make sure the microphone is picking up your voice clearly.

       

      Still having problems?

      Call or text our support team on 0480 006 410, alternatively you can raise a ticket to support@untangled.com.au