---
title: My Jabra Headset is Not Working with my Dialpad on Chromebook
description: Troubleshooting guide for fixing sound and microphone issues when using your Jabra Evolve2 65 headset with Dialpad on a Chromebook, including setup tips, compatibility notes, and step-by-step checks.
---

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2. [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en)
3. [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration)

# My Jabra Headset is Not Working with my Dialpad on Chromebook

```
Published 30 July 2025
```

 

**Overview**

The **Jabra Evolve2 65 UC** is a premium wireless headset designed for professional calls and meetings. While it works well with Dialpad, using it on a **Chromebook** can be a little **finnicky** due to differences in how ChromeOS handles audio devices compared to Windows or macOS.

 

Some common issues include:

- No incoming ring sound in the Dialpad app
- Your caller can’t hear you, or you can’t hear them
- Audio switching to the wrong device after restart or reconnect
- Headset not showing in Dialpad hardware settings

 

Because **Jabra Direct** (the main Jabra device management software) isn’t available for Chromebooks, there are some limitations in how a Chromebook user can update firmware or adjust advanced settings. However, with the right setup and checks, your Jabra headset can work reliably with Dialpad on a Chromebook.

 

⚠️ **Important Facts to Know – Jabra Direct and Chromebook Compatibility**

If you’re using a **Jabra headset** with a **Chromebook**, it’s important to understand that **Jabra Direct**, the full-featured device management software available for Windows and macOS, is **not supported** on ChromeOS.

 

Instead, Jabra offers **alternative extensions** for Chromebook users, download these extensions:

- [Jabra ChromeHost](https://chromewebstore.google.com/detail/jabra-chromehost-chrome-e/okpeabepajdgiepelmhkfhkjlhhmofma)  
  – A Chrome extension that enables Jabra devices to work smoothly with ChromeOS and Google Meet, helping deliver a seamless video conferencing and calling experience.
- [Jabra Device Connector](https://chromewebstore.google.com/detail/jabra-device-connector-br/kpmedpgagnidddimmioekjdhfllmdfia)– A browser extension that provides some basic device management and configuration tools for ChromeOS.

 

While **Jabra devices are tested and certified to work with ChromeOS**, these extensions only provide **some** of the functionality that Jabra Direct offers on other operating systems. This means:

- **Firmware updates and full device settings** adjustments can only be done via **Windows or macOS** using **Jabra Direct**.
- Chromebook users will need to occasionally connect their headset to a **Windows or Mac device** to update firmware and access advanced features.
- Day-to-day use (calls, meetings, audio playback) works reliably on ChromeOS, but always check your **Chromebook sound settings** and **Dialpad audio settings** after restarting or reconnecting your headset.

 

💡 **Tip:** For best results, connect your Jabra headset using the **Jabra USB dongle** instead of relying on Chromebook’s built-in Bluetooth — this often improves call stability and audio quality.

 

This guide will walk you through:

- Ensuring Jabra headset is connected the right way.
- Setting the correct audio inputs/outputs in both **Chromebook** and **Dialpad**.
- Updating firmware via another device.
- Quick fixes like reinstalling the Dialpad app or testing without the dongle.

 

**Tools Required**

- Chromebook with the **latest ChromeOS update**
- Jabra Evolve2 65 headset (or similar Jabra Bluetooth model)
- Jabra Link USB Bluetooth Adapter (dongle)
- Dialpad app or Chrome browser access
- Access to a Windows or Mac computer for firmware updates (Chromebooks do not run Jabra Direct)

 

**Before You Start - Pre Checks**

Before starting, make sure:

- **Dialpad app is up to date**
- **Chromebook OS is up to date**
- **Google Chrome browser is updated**
- **Headset firmware is updated** (requires Windows/Mac with Jabra Direct)

 

**⚠️ Why this matters:** Outdated software or firmware can cause mic and sound detection issues in Dialpad.

 

**What's in the Box?**

Before you start, make sure you have all the parts included in your Jabra Evolve 2 65 UC package:

![Buy Jabra Evolve2 65 Bluetooth Headset ...](https://knowledge.untangledict.com.au/hs-fs/hubfs/undefined.jpeg?width=155&height=155&name=undefined.jpeg) **Jabra Evolve 2 65 headset (with microphone)**

 

**![Jabra Link 370 MS USB Adapter(14208-08) - 0](https://cdn.mwave.com.au/images/400/AC15835.jpg)USB Bluetooth adapter**

 

**![Jabra Charging Stand for Jabra Evolve 65(14207-39) - 0](https://cdn.mwave.com.au/images/400/AC15891.jpg) Charging cable or cradle**

 

**Steps**

1\. [Check Physical & Connection Basics](https://knowledge.untangledict.com.au/my-jabra-headset-is-not-working-with-my-dialpad-on-chromebook#check-physical-connection)

2\. [Check Chromebook Audio Settings](https://knowledge.untangledict.com.au/my-jabra-headset-is-not-working-with-my-dialpad-on-chromebook#check-chrome-audio-settings)

3\. [Check Dialpad Audio Settings](https://knowledge.untangledict.com.au/my-jabra-headset-is-not-working-with-my-dialpad-on-chromebook#check-dialpad-audio-settings)

4\. [Update Jabra Firmware (Windows / Mac Required)](https://knowledge.untangledict.com.au/my-jabra-headset-is-not-working-with-my-dialpad-on-chromebook#update-jabra-firmware)

6\. [Reinstall Dialpad App (If Needed)](https://knowledge.untangledict.com.au/my-jabra-headset-is-not-working-with-my-dialpad-on-chromebook#reinstall-dialpad-app)

7\. [Test Without Dongle](https://knowledge.untangledict.com.au/my-jabra-headset-is-not-working-with-my-dialpad-on-chromebook#test-without-dongle)

 

 

### 1. Check Physical & Connection Basics

 

- Plug the **Jabra USB dongle** into a free USB port on the Chromebook.
- Wait a few seconds for it to auto-pair with the headset.
- Avoid pairing the headset directly via Chromebook Bluetooth unless you don't have a dongle — due note that this reduces call reliability. Purchase a replacement dongle here: [The Telco Shop Jabra USB](https://www.thetelecomshop.com/au/jabra-link-370-uc-adapter-14208-07?gad_source=1&gad_campaignid=21114547128&gbraid=0AAAAADuMBkdBhQziy6MQYdTppmtvcetLz&gclid=Cj0KCQjw4qHEBhCDARIsALYKFNOp8r0-jFjUZipE2MONp1dEpGGhZsvNsqw6dUpRbuujx1-42IQqRgMaAhINEALw_wcB)

 

 

### 2. Check Chromebook Audio Settings

 

- Click the time at the bottom right of the Chromebook.
- Select the audio settings icon.
- Ensure **Jabra Link (USB)** is set as both **Output** and **Input** device.
- Test the microphone — the customer should see the level meter move when they speak.

 

![Chromebook Tips: Adjusting Audio – GCA Student & Family Help Center](https://support.georgiacyber.org/hc/article_attachments/23029572125591)

 

 

### 3. Check Dialpad Audio Settings

 

- Open **Dialpad app or browser app** on the Chromebook.
- Click the **gear icon** for settings.
- Under **Microphone** and **Speaker**, select **Jabra Link (USB)**.
- Click **Test** to check audio output and microphone input.

 

![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Jul-30-2025-03-47-37-0946-AM.png?width=401&height=522&name=image-png-Jul-30-2025-03-47-37-0946-AM.png)

 

 

### 4. Update Jabra Firmware (Windows / Mac Required)

 

Chromebooks can’t run Jabra Direct, so use another computer (Mac OS or Windows OS only) and why it is important for regular updates to Jabra firmware is done.

- Download **Jabra Direct**.
- Connect the headset/dongle to that computer.
- Install any available firmware updates.
- Reconnect the headset to the Chromebook.

 

**⚠️ Why Firmware Updates Matter for Jabra Devices**

- **Bug Fixes & Stability Improvements**
  
    - Firmware updates often fix known bugs that can cause audio dropouts, connection instability, or microphone issues.
    - Without the update, you may continue experiencing avoidable problems.
- **Compatibility with Apps & Operating Systems**
  
    - Communication tools like **Dialpad, Teams, Zoom** and operating systems like **Windows, macOS, ChromeOS** frequently update.
    - Firmware updates keep your Jabra headset aligned with these changes to prevent functionality loss (e.g., mute button not working, call controls failing).
- **Performance Enhancements**
  
    - Updates can improve **audio quality**, **Bluetooth stability**, and **noise cancellation performance**.
    - They sometimes add **new features** such as better sidetone control or updated EQ settings.
- **Security Patches**
  
    - Occasionally, firmware updates patch security vulnerabilities that could affect Bluetooth pairing and data privacy.

 

 

### 6. Reinstall Dialpad App (If Needed)

 

- Uninstall Dialpad from Chromebook.
- Restart the Chromebook.
- Reinstall the app from the Chrome Web Store.

 

### 7. Test Without Dongle

 

- Remove the USB dongle.
- Pair directly to Chromebook via Bluetooth.
- If it works without the dongle, the dongle may need replacement.
- A replacement can be purchsed from: [The Telco Shop Jabra USB](https://www.thetelecomshop.com/au/jabra-link-370-uc-adapter-14208-07?gad_source=1&gad_campaignid=21114547128&gbraid=0AAAAADuMBkdBhQziy6MQYdTppmtvcetLz&gclid=Cj0KCQjw4qHEBhCDARIsALYKFNOp8r0-jFjUZipE2MONp1dEpGGhZsvNsqw6dUpRbuujx1-42IQqRgMaAhINEALw_wcB)

 

**Still having problems?**

Call or text our support team on **0480 006 410**, alternatively you can raise a ticket to **support@untangled.com.au**

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