- Open your web browser and log in to your Dialpad Account. https://dialpad.com/settings
- From (Your Settings) locate Call Handling and Voicemail
- Ring Duration (Set your preferred ring duration for your Dialpad number before calls go to voicemail or forward to another contact.)
- Minimum ring duration: 10s (≈2 rings)
- Maximum ring duration: 45s (≈8 rings)
Call Handling – Choose How Incoming Calls Are Managed While You're On An Active Call
Call Waiting: Allows incoming calls to ring while you're on another call. If the calls are related, you can merge them.
Play Busy Signal: Plays a busy tone, then the call disconnects.
Go to Advanced Missed Call Routing: Choosing this option helps reroute your customers to the following below.
To Voicemail: Sends callers to leave a recorded message after hearing your greeting.
(Don't forget to record your Voicemail greeting. See the image below for reference.)
To a Message (No Voicemail): Plays a pre-recorded message but does not allow callers to leave one.
To a Team Member / Room Phone / External Number: Just input the Dialpad user or place the external number and hit 'Enter'
To a Department, Office, or Contact Center: Enter the name of the department as indicated.
Pro Tip: Here are two methods to forward personal calls to an external number, based on your preferences:
Option 1: Receive Calls Before Forwarding
If you'd like to receive calls before they are forwarded to an external number:
- Set the ring duration to 10–15 seconds (2–4 rings).
- In Your Settings, go to Call Handling and select Advanced Missed Call Routing.
- Choose to route calls to a team member, room phone, or external number. If it’s your first time adding an external number, you'll need to assign a name to it.
- Press Enter to complete the update.
Option 2: Forward Calls Directly to an External Number
If you want calls to be sent directly to an external number without ringing your Dialpad number:
- Follow Steps 2–4 from Option 1 to set up Advanced Missed Call Routing.
- Open your Dialpad application and click your account image (top right corner).
- In the drop-down menu, toggle ON the Do Not Disturb button—this step is essential to ensure calls go directly to the external number without ringing your Dialpad.
This way, your calls are routed exactly how you need them!
Key Takeaways
Voicemail or Message Greetings: Make sure to convert the audio file .MP3
Voicemail Greetings: are found in the first section when you click on Call Handling and Voicemail
Purpose of DND for Call Forwarding: Enabling Do Not Disturb ensures calls are directly forwarded to the next endpoint without ringing your Dialpad
Automatic Call Recording: As a user, you don't have the ability to toggle this feature on or off. Only Admins can make changes to this setting
Contact Us.
If you need more assistance, call or text us on 0480 006 410 or email support@untangled.com.au