Optimise your call center operations and enhance customer experience with Dialpad's call routing feature. Learn how to establish business hours, and customize call routing rules.
Dialpad's call routing feature empowers you to manage incoming calls efficiently, ensuring that every call reaches the right person or department.
To help you get started, Anton's back with a byte sized video to walk you through the essential steps of setting up call routing in Dialpad. In this short video, you'll learn how to:
- Establish business hours: Set specific business hours to ensure calls are routed appropriately during operating times.
- Customise call routing rules: Define custom rules for your incoming calls during Open and Closed Hours
Watch our quick start guide today and start streamlining your call management with Dialpad!
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For a more comprehensive guide, talk to us about Dialpad Admin Onboarding.