Hi Dialpad users! Did you know you can set up your own personal voicemail greeting to ensure callers always receive a professional message, even when you can't answer? Let's explore!
Why Your Personal Voicemail Matters
- Professionalism: It sets a positive tone and provides contact information to callers.
- Convenience: No need to explain your absence every time you miss a call.
- Customisation: Create a greeting that reflects your personality and professionalism.
Set a voicemail greeting
Your voicemail greeting can be set from the web portal, or from your Mobile/SIP app.
To hear your current recorded greeting, head to Your Settings from Dialpad.com
1. Navigate to Call Handling and Voicemail
2. Click the blue play button beside the greeting type
Set Voicemail Greeting from the Web Portal
To manage your voicemail from Dialpad.com, head to Your Settings.
1. Navigate to Call Handling & Voicemail
2. Select Record a Greeting to record directly from your device OR select Upload to choose an existing MP3 file
If you prefer to keep it simple, Dialpad also offers a default voicemail greeting. To use our greeting, simply keep the "Default Greeting", no changes are required.
If you're recording a custom voicemail greeting, it must be 45 seconds or shorter in length.
You can always rename or delete a voicemail greeting after listening to it. If you're uploading an MP3 file, it cannot be any larger than 10MB in size.
Personalisation Tips
- State your name and title.
- Briefly explain your unavailability.
- Offer alternative contact options, like email or another extension.
- Keep it professional yet friendly.
- Consider different greetings for different scenarios (personal vs. work).
Additional Features
Transcription: Enable AI transcription to read voicemail messages as text.
Notifications: Get notified when you receive a new voicemail.
By setting up a personalised voicemail, you ensure callers receive a professional message and have a clear way to reach you. Remember, your voicemail is an extension of your professional image, so make it count!
For further assistance or questions, please contact your Untangled Concierge Expert via support@untangled.com.au or 0480 006 410 for Concierge Support VIPs and for non support customers visit the Dialpad Help Website.