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Dialpad Browser CTI Extension - Click to Call

Published 24 September 2025

 

Overview

The Dialpad CTI Chrome Extension makes it easier to manage calls without leaving the web apps you already use.

 

If you’re constantly switching between your CRM (like Salesforce or HubSpot), your email, and your Dialpad app, this extension helps bring everything together. With CTI, you’ll see a mini version of Dialpad pop up inside the web apps you already use—like Gmail, Salesforce, HubSpot, or Zendesk. That means you can start calls, log notes, and update records all without leaving the page you’re on.

 

This means you can:

  • Click to call directly from web pages or CRM records.

  • Access call controls (mute, transfer, hold, hang up) in your browser.

  • Log activities, add notes, or update CRM records in real time during calls.

  • Save time by reducing context switching between different apps.

 

💡 Tip: The CTI extension is especially valuable for sales or support teams who live in a CRM all day and want Dialpad functionality inside their browser.

 

Why Use It?

The CTI Extension saves time and makes everyday workflows more efficient. Here are a few examples:

  • Sales reps can call leads directly from Salesforce or HubSpot with one click, and notes are logged instantly.
  • Support agents can create or update tickets in Zendesk while staying on the line with customers—no need to flip between multiple apps.
  • Anyone working in Gmail or Google Workspace can click-to-call or message directly from emails, calendar invites, or docs.

 

💡 Pro Tip: If you already use Dialpad Everywhere, think of CTI as its browser-based companion. CTI lives in Chrome (or Edge), while Everywhere floats on your desktop. 

 

Tools Required

  • Updated Google Chrome browser, or Microsoft Edge (Chromium-based)

  • Dialpad account credentials

 

Steps

1. Install the Dialpad CTI Chrome Extension

2. Log In to the Extension

3. Place and Manage Calls in the Browser

4. Use CRM Integrations

 

 

1. Install the Dialpad CTI Chrome Extension

On Chrome

You’ll see the Dialpad icon appear in your extensions bar once it’s ready to use.

 

 

On Edge

The Dialpad CTI extension also works in Microsoft Edge because it’s Chromium-based.

  • Open Edge and go to the Chrome Web Store.
  • Download the Dialpad CTI Extension directly from the web (not the Microsoft Store).
  • Make sure your computer isn’t restricted to downloading only Microsoft or Apple apps. If it is, you’ll need IT admin approval to install from the Chrome Web Store.

 

📝 Tip: If you’re not sure whether your computer is restricted, try downloading another extension from the Chrome Web Store in Edge first to confirm.

 

 

2. Log In to the Extension

  • Select the Dialpad icon in your extensions bar and pin it.

  • Click Login and enter your Dialpad credentials.

  • Enable the following

    • Click to call - Lets you click on any phone number in your browser to instantly start a call through the Dialpad app.
    • Click to text - Lets you click on any mobile number in your browser to send a text message directly from the Dialpad app.
    • Launch CTI automatically - Automatically opens the CTI panel whenever you open a supported browser, so it’s ready to use without extra steps.

 

 

Manage Click to Call Settings

  • Under Click to call, click on Configure click to call settings
  • Basic Settings - choose to either display the Dialpad CTI on the left bottom of the page, or to confirm phone number before placing call
  • In Use this Dialpad app to place all calls drop down, select where your calls are to be place from either the:
    • Desktop App
    • Progressive Web App
    • Web App
    • CTI Extension
  • Site Settings -if using a CRM browser based tool, or accessing web pages that have unfortmatted numbers, enter the domain name in Link unformatted numbers then click Save

 

 

 

 

3. Place and Manage Calls in the Browser

  • Click-to-Call: Phone numbers in Gmail, HubSpot, or other supported apps will appear as clickable links.

  • Call Controls: You’ll see familiar options like mute, hold, transfer, or hang up inside the browser window.

 

 

💡 Efficiency Tip: Left-click a phone number to call. Right-click a number to send a message.

 

 

4. Use CRM Integrations

The CTI integrates seamlessly with your CRM:

  • Salesforce & HubSpot: Call leads and log activities directly from the record.

  • Zendesk: Create or update tickets during a live conversation.

  • Google Workspace: Call or message straight from Gmail, Calendar, or Drive.

This keeps your records accurate and saves time on post-call admin.

 

⚠️ Important Note: CRM integrations are supported forDialpad Connect Pro, Sell, and Support licenses.

Google or Office365 integrations must first be connected on the Dialpad Desktop App, other CRM integrations must be turned on and connected by your Super Admin.

 

FAQs

1. What’s the difference between Dialpad CTI and Dialpad Everywhere?

  • CTI: Lives inside Chrome/Edge. Best for CRM-heavy workflows.

  • Everywhere: A floating mini-app on your desktop. Best for multitasking across all apps.

 

2. CanI install CTI on Microsoft Edge?

Yes, as long as you download it from the Chrome Web Store. Just make sure your computer is not restricted to only Microsoft or Apple-approved app stores.

 

3.Can I use CT Iand Everywhere together?

Yes. CTI helps inside the browser, Everywhere helps outside of it.

 

4. My settings don’t apply right away—why?

Web settings refresh every few hours. To apply changes immediately, log out of the extension and log back in.

 

Still having problems?

Call or text our support team on 0480 006 410, alternatively you can raise a ticket or email to support@untangled.com.au