--- title: How to Manage Dialpad Multi-Factor Authentication (MFA) Settings description: Learn how to set up, manage, and troubleshoot Dialpad’s multi-factor authentication (MFA) to keep your account secure. --- [Skip to content](https://knowledge.untangledict.com.au/dialpad-multi-factor-authentication#main-content) English Show submenu for translations [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) [![untangled\_logo\_hz\_pos](https://knowledge.untangledict.com.au/hs-fs/hubfs/untangled_logo_hz_pos.png?width=292&height=80&name=untangled_logo_hz_pos.png)](https://knowledge.untangledict.com.au/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new) - Go to www.untangled.com Go to www.untangled.com Looking for answers? Search our knowledge base to find solutions quickly. - There are no suggestions because the search field is empty. 1. [Untangled Help Centre](https://knowledge.untangledict.com.au/?hsLang=en) 2. [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en) 3. [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) # How to Manage Dialpad Multi-Factor Authentication (MFA) Settings ``` Published 26 September 2025 ```   **Overview** Security matters. Multi-Factor Authentication (MFA) adds an extra layer of protection to your Dialpad account by requiring a one-time code (OTP) in addition to your email and password. This greatly reduces the risk of fraud or compromised accounts.   With Dialpad MFA, the process is simple — you’ll receive a verification code sent directly to your email (or SMS if enabled), and once entered, you’ll be able to log in securely.   > 💡 **Why this matters:** MFA keeps your business communication safe while giving you peace of mind that your account is protected even if your password is compromised.   #### **Who Can Use MFA** - MFA is **mandatory** for all Dialpad users who are **not using SAML or SSO** integrations. - Supported on **desktop, web, and mobile apps** (Android & iOS). - Mobile app versions required: - iOS: 30.0.0 or later - Android: 27.0.0.5 or later   **Your MFA Guide** 1\. [How MFA Works](https://knowledge.untangledict.com.au/dialpad-multi-factor-authentication#how-mfa-works) 2\. [Logging in with MFA](https://knowledge.untangledict.com.au/dialpad-multi-factor-authentication#logging-in-mfa) 3\. [Adding an MFA Exception (Admins Only)](https://knowledge.untangledict.com.au/dialpad-multi-factor-authentication#add-mfa-exception) 4\. [Removing an MFA Exception](https://knowledge.untangledict.com.au/dialpad-multi-factor-authentication#remove-mfa-exception) 5\. [Unlocking a User (Admins Only)](https://knowledge.untangledict.com.au/dialpad-multi-factor-authentication#unoacking-a-user)   ### 1. How MFA Works - When MFA is enabled, every time you log in with your email and password, Dialpad sends a **one-time code (OTP)** to your email. - Enter the OTP to complete login. - OTPs expire after **10 minutes**.   🔐 **Tip:** No extra setup is needed. MFA uses the email already associated with your Dialpad account.   ### 2. Logging in with MFA - Enter your Dialpad email and password. - Check your email (or SMS if enabled) for a verification code. - Enter the code into Dialpad. - Once verified, you’ll be logged in   ### 3. Adding an MFA Exception (Admins Only) Some users may need to bypass MFA (e.g., they cannot access their email). Admins can create exceptions: - Go to **Company Settings**. - Select **Authentication** \> **MFA**. - Navigate to **Exception List**. - Select **Add User**. - Enter the user’s name and select **Save Changes**.     ### 4. Removing an MFA Exception - Go to **Company Settings** \> **Authentication** \> **MFA**. - Under the **Exception List**, find the user. - Select **Remove** beside their name.   ### 5. Unlocking a User (Admins Only) If a user is locked out after too many incorrect attempts: - Go to the **Admin Portal** \> **Office Settings**. - Select **Users**. - Find the user and select **Options** \> **Admin** \> **Unlock account access**.   #### **FAQs** **1. What if I enter the wrong code?** - You have **4 chances** to enter it. - After 5 incorrect attempts, your account will be locked for **20 minutes**.   **2. Can I use SMS instead of email?** - Yes, MFA can be configured to use SMS codes.   **3. Can I change the email that receives the code?** - No. MFA codes are always sent to the primary email on your Dialpad account.   **4. What is my email provider has an outage?** - You can switch to SMS MFA by disabling company-wide email MFA in your settings.   **5. I didn't get the verification email. What should I do?** - Check your spam/junk folder. - If still missing, contact **Untangled Support** for help.   #### **Still having problems?** Call or text our support team on **0480 006 410**, alternatively you can [raise a ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) or email to **support@untangled.com.au** - [Getting Started](https://knowledge.untangledict.com.au/getting-started?hsLang=en#main-content) - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started?hsLang=en#troubleshooting-support) - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started?hsLang=en#first-time-set-up) - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started?hsLang=en#onboarding-guides) - [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#main-content) - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration) - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-knowledge-bites) - [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#main-content) - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) - [Devices](https://knowledge.untangledict.com.au/devices?hsLang=en#main-content) - [Yealink](https://knowledge.untangledict.com.au/devices?hsLang=en#yealink) - [Jabra](https://knowledge.untangledict.com.au/devices?hsLang=en#jabra) - [Mobiles](https://knowledge.untangledict.com.au/mobiles?hsLang=en) - [Internet](https://knowledge.untangledict.com.au/internet?hsLang=en) - [Accounts](https://knowledge.untangledict.com.au/accounts?hsLang=en#main-content) - [Active Billing](https://knowledge.untangledict.com.au/accounts?hsLang=en#active-billing) - Home - Products - Pricing - Blog - Company [![Untangled\_Logo\_Icon\_POS White background](https://knowledge.untangledict.com.au/hs-fs/hubfs/Untangled_Logo_Icon_POS%20White%20background.png?width=30&height=30&name=Untangled_Logo_Icon_POS%20White%20background.png "Untangled_Logo_Icon_POS White background")](https://www.untangled.com.au/) Untangled Help Centre | 0480 006 410  Copyright © 2025, Untangled ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://knowledge.untangledict.com.au/media-transcripts/196644172100/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://stream.mux.com/ugtoPv02VjtQ4702x7MndsoXJdws721XuZopI9WgsQobA/capped-1080p.mp4", "dateModified" : "2025-09-25T22:45:10.531Z", "duration" : "PT25S", "height" : 892, "name" : "Dialpad Multi Factor Authentication", "thumbnailUrl" : "https://6789292.fs1.hubspotusercontent-na1.net/hubfs/6789292/Dialpad%20Multi%20Factor%20Authentication.mp4/medium.jpg", "uploadDate" : "2025-09-25T22:45:05.892Z", "width" : 1920 } ```