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Dialpad Service Uptime and Incidents

Is Dialpad down? Go to Dialpad's status page to view service and incident updates.

Checking the Dialpad Status Page for Service Updates

Staying informed about potential service issues is crucial for smooth operations. The Dialpad Status Page keeps you updated on any disruptions in service or functionality. This guide will explain how to navigate the page and understand the information it provides.

 

Accessing the Dialpad Status Page

Visit the Dialpad Status Page at: https://status.dialpad.com/#

 

Understanding the Status Board

The status board provides a high-level overview of Dialpad's current service health. Look for these key elements:

 

Core Services Tab

Core Services tab gives you a snapshot of how Dialpad’s main products and features are performing across different regions:

  • Columns (Americas, EMEA, APAC): These represent the three global regions where Dialpad services run:

    • Americas (North and South America)

    • EMEA (Europe, Middle East, Africa)

    • APAC (Asia-Pacific, including Australia)

 

  • Rows (Services): Each row is a specific Dialpad product or feature, for example:
    • Calling (Inbound/Outbound) – Phone calls placed or received
    • Carrier Networks – Connectivity between carriers
    • Meetings – Dialpad Meetings (video/audio conferencing)
    • Contact Center – Call centre platform services
    • Messaging – Text/SMS messaging services
    • Dialpad Ai – Real-time transcription and AI features
    • API Platforms, Integrations, Omnichannel, Analytics – Back-end and add-on services
    • Application & Website – The Dialpad app and website availability
    • Workforce Management – Scheduling and management tools

  • Green Check Marks (✓): Means the service is fully operational in that region.

  • Dash or Warning Symbol: Indicates either that the service is not available in that region (dash) or there is a known issue/outage (warning).

  • Latest Update (bottom of the page): Shows the overall system health summary (e.g., All systems operational).

 

 

📌 Note: If you see an outage or issue on this page, it is a vendor-wide incident that will affect multiple customers. If the page shows all systems operational but you are experiencing issues, please contact Untangled Support so we can troubleshoot further.

 

Dialpad Uptime History Tab

The Uptime History tab provides historical global uptime for Dialpad products. Uptime percentages are measured across the Dialpad platform and reflect overall global performance, not individual customer experiences.

 

 

Below Uptime History is the Status Dashboard with indicator bars. It is where you can check the health and operational status of all Dialpad services in real time. It shows both historical uptime and current service availability across features such as Calling, Meetings, Contact Center, Messaging, Dialpad AI, and Workforce Management.

 

How to Read the Indicator Bars

  • Green Bars → Services are operational.

  • Amber/Yellow Bars → A partial outage or degraded performance has been detected.

  • Red Bars → A service outage is occurring.

 

Overall Service Status: This will usually be displayed as "Operational" (all systems functioning) or indicate any ongoing issues.

 



Viewing Incident Details

When you hover your mouse pointer over any amber or red bar, a short description of the incident, outage, or fault will appear.

 

Example: “Customers may be experiencing issues with Workforce Management.”

 

If you click on the description, you’ll be taken to the Incident Report, which provides a timeline of updates from Dialpad, such as:

  • Investigating → The issue is being investigated.

  • Update → Dialpad is continuing to investigate and will provide more information.

  • Identified → The root cause has been found and a fix is being implemented.

  • Monitoring → A fix has been applied, and Dialpad is monitoring stability.

  • Resolved → The issue has been fully resolved.

 

 

Dialpad Uptime Page: https://status.dialpad.com/uptime

 

Dialpad Uptime Heatmap

Dialpad View History: https://status.dialpad.com/history

This page details ongoing or recently resolved incidents. Each incident typically contains:

  • Start Time: Timestamp indicating when the issue was first identified.
  • Description: Explanation of the issue and its potential impact.
  • Resolution Time: Timestamp indicating when the issue was resolved.

 

What to Do When You See an Incident

  • Review the description: Understand the issue and its potential impact on your specific usage of Dialpad features.
  • Monitor updates: Stay informed on the progress toward resolution and any potential workarounds.
  • Contact Concierge Support (optional): Stay informed on the progress toward resolution and any potential workarounds.

 

Using the Dialpad Status Page proactively can help you

  • Stay informed: Be aware of potential disruptions before they significantly impact your workflows.
  • Plan ahead: Adjust your communication strategies if necessary due to service limitations.
  • Seek additional support: Contact Concierge Support if an issue requires further attention.

 

Contact Us.

If you need more assistance, call or text us on 0480 006 410 or email support@untangled.com.au