--- title: Exporting Call Recordings from Dialpad Analytics description: Learn how to export and download call recordings in Dialpad using Analytics. Includes steps for Admins and access limitations for admin-only recordings. --- [Skip to content](https://knowledge.untangledict.com.au/exporting-call-recordings-from-dialpad-analytics#main-content) English Show submenu for translations [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) [![untangled\_logo\_hz\_pos](https://knowledge.untangledict.com.au/hs-fs/hubfs/untangled_logo_hz_pos.png?width=292&height=80&name=untangled_logo_hz_pos.png)](https://knowledge.untangledict.com.au/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new) - Go to www.untangled.com Go to www.untangled.com Looking for answers? Search our knowledge base to find solutions quickly. - There are no suggestions because the search field is empty. 1. [Untangled Help Centre](https://knowledge.untangledict.com.au/?hsLang=en) 2. [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en) 3. [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) # Exporting Call Recordings from Dialpad Analytics ``` Published 12 May 2025 ```   Call recordings can be exported using the **Recordings Export** report available in **Dialpad Analytics**. This report provides a list of all applicable call recordings, including direct links to the downloadable MP3 files.   Recordings available for export include: - Calls to **shared lines** - **Manually recorded** calls by users   **Note:** Admin call recordings are **not included** in the export and can only be accessed via the **Enterprise Support Portal**.   Only **Super Admins** can export call recordings from **Dialpad Analytics**. Please request this with your **Team** **Administrator** for any changes.    - Only calls that were recorded and are available within your retention policy will appear with a valid `recording_url`. - Recordings may be subject to privacy and compliance policies—ensure appropriate handling.   **NOTE**: The Recordings Export is not enabled by default, contact **[support@untangled.com.au](mailto:support@untangled.com.au)** to have this functionality enabled on your account.   **Call transcript export requests** must be sent to **support@untangled.com.au** and must include the **user's email address** and the **date range** for the required export.   **Steps:** [1. Access Dialpad Analytics](https://knowledge.untangledict.com.au/exporting-call-recordings-from-dialpad-analytics#Access) [2. Filter the Report](https://knowledge.untangledict.com.au/exporting-call-recordings-from-dialpad-analytics#Filter) [3. Export the Report](https://knowledge.untangledict.com.au/exporting-call-recordings-from-dialpad-analytics#Export) [4. Download Call Recordings](https://knowledge.untangledict.com.au/exporting-call-recordings-from-dialpad-analytics#Download)   ### 1. Access Dialpad Analytics - Log in to your Admin account at [https://dialpad.com/analytics](https://dialpad.com/analytics)   ### 2. Filter the Report - Use the filters at the top of the Analytics page to narrow down the report. - Filter by **This office** (allowing you to filter by user or shared lines), **Past 30 days** (for date range), and other filters as required.   ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-May-12-2025-12-30-46-7054-AM.png?width=551&height=215&name=image-png-May-12-2025-12-30-46-7054-AM.png)   ### 3. Export the Report - Click the **Export (.csv)** button (usually located near the top right of the report view) - In the export options, select **Recordings** - Click **Send Report** (the report will be sent to your registered email address)   ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-May-12-2025-12-29-57-8297-AM.png?width=670&height=385&name=image-png-May-12-2025-12-29-57-8297-AM.png)   ### 4. Download Call Recordings - Open the downloaded CSV file from your email. - Locate the **recording\_url** column. - Click or paste the **recording\_url** into your browser to download each call recording.   **Related Article:** [**Downloading Individual User Call Recordings from Dialpad History**](https://knowledge.untangledict.com.au/downloading-individual-user-call-recordings-from-dialpad-history?hsLang=en)   ##### **Contact Us.** If you need more assistance, call or text us on **0480 006 410** or email **[support@untangled.com.au](mailto:support@untangled.com.au)** - [Getting Started](https://knowledge.untangledict.com.au/getting-started?hsLang=en#main-content) - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started?hsLang=en#troubleshooting-support) - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started?hsLang=en#first-time-set-up) - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started?hsLang=en#onboarding-guides) - [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#main-content) - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration) - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-knowledge-bites) - [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#main-content) - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) - [Devices](https://knowledge.untangledict.com.au/devices?hsLang=en#main-content) - [Yealink](https://knowledge.untangledict.com.au/devices?hsLang=en#yealink) - [Jabra](https://knowledge.untangledict.com.au/devices?hsLang=en#jabra) - [Mobiles](https://knowledge.untangledict.com.au/mobiles?hsLang=en) - [Internet](https://knowledge.untangledict.com.au/internet?hsLang=en) - [Accounts](https://knowledge.untangledict.com.au/accounts?hsLang=en#main-content) - [Active Billing](https://knowledge.untangledict.com.au/accounts?hsLang=en#active-billing) - Home - Products - Pricing - Blog - Company [![Untangled\_Logo\_Icon\_POS White background](https://knowledge.untangledict.com.au/hs-fs/hubfs/Untangled_Logo_Icon_POS%20White%20background.png?width=30&height=30&name=Untangled_Logo_Icon_POS%20White%20background.png "Untangled_Logo_Icon_POS White background")](https://www.untangled.com.au/) Untangled Help Centre | 0480 006 410  Copyright © 2025, Untangled