--- title: HBX - How to Use Snap Mobile description: Step-by-step guide to using the SNAPmobile application for making, transferring, and conferencing calls via the HBX phone system. --- [Skip to content](https://knowledge.untangledict.com.au/hbx-how-to-use-snapmobile#main-content) English Show submenu for translations [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) [![untangled\_logo\_hz\_pos](https://knowledge.untangledict.com.au/hs-fs/hubfs/untangled_logo_hz_pos.png?width=292&height=80&name=untangled_logo_hz_pos.png)](https://knowledge.untangledict.com.au/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new) - Go to www.untangled.com Go to www.untangled.com Looking for answers? Search our knowledge base to find solutions quickly. - There are no suggestions because the search field is empty. 1. [Untangled Help Centre](https://knowledge.untangledict.com.au/?hsLang=en) 2. [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en) 3. [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) # HBX - How to Use Snap Mobile   ``` Published 18 September 2025 ```   **Overview** This document provides detailed instructions on how to use the Snap Mobile application to make calls, transfer calls, and initiate conference calls.   **Note:** The **Call Park** feature is not supported on the Snap Mobile App. It is only available on physical desk phones.   **Steps** 1\. [Log in to the Snap Mobile App](https://knowledge.untangledict.com.au/hbx-how-to-use-snapmobile#login) [2. Make a Call](https://knowledge.untangledict.com.au/hbx-how-to-use-snapmobile#Make) [3. Transfer a Call](https://knowledge.untangledict.com.au/hbx-how-to-use-snapmobile#transfer) [4. Conference Calling](https://knowledge.untangledict.com.au/hbx-how-to-use-snapmobile#Conference) ### **1. Log in to the Snap Mobile App** For step-by-step instructions, refer to the knowledgebase article: [HBX – How to Download and Log In to the Untangled HBX Snap Mobile App](https://knowledge.untangledict.com.au/how-to-download-and-log-in-to-the-untangled-hbx-snap-mobile-app?hsLang=en)   ### **2. Make a Call** #### **Via Contact Page** - Open the Snap mobile app - Navigate to the **Contacts** tab - Select the contact you wish to call - Tap the **Phone icon** next to the contact's name ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Aug-27-2025-02-51-17-3216-PM.png?width=441&height=328&name=image-png-Aug-27-2025-02-51-17-3216-PM.png) #### **Via the Dialpad** - Tap the **Yellow Dial Pad** icon (bottom-right corner) ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Aug-27-2025-02-53-15-7427-PM.png?width=347&height=587&name=image-png-Aug-27-2025-02-53-15-7427-PM.png) - Enter the **Number** or **Extension** - Tap the **Phone icon** to initiate the call ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Aug-27-2025-02-54-09-6900-PM.png?width=331&height=550&name=image-png-Aug-27-2025-02-54-09-6900-PM.png)   ### **3. Transfer a Call** - While on an active call, tap **Transfer.** ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Aug-27-2025-02-55-56-1122-PM.png?width=331&height=419&name=image-png-Aug-27-2025-02-55-56-1122-PM.png) Choose whether to: - Transfer to a **Contact** - Enter a **Number manually** ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Aug-27-2025-02-56-50-0312-PM.png?width=366&height=152&name=image-png-Aug-27-2025-02-56-50-0312-PM.png) - Choose **Blind Transfer** (immediate) or **Attended Transfer** (consultation before transferring) ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Aug-27-2025-02-57-59-0759-PM.png?width=372&height=152&name=image-png-Aug-27-2025-02-57-59-0759-PM.png)     ### **4. Conference Calling** - While on an active call, tap **Add Call** ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Aug-27-2025-02-59-46-3735-PM.png?width=315&height=417&name=image-png-Aug-27-2025-02-59-46-3735-PM.png)   - Select a **Contact** or enter a **Phone Number** ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-Aug-27-2025-03-00-22-2221-PM.png?width=351&height=152&name=image-png-Aug-27-2025-03-00-22-2221-PM.png)   - Once the second party answers, tap **Merge Calls** to start the conference.   ##### **Contact Us.** Call or text our support team on **0480 006 410**, alternatively you can [raise a ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) or email **support@untangled.com.au** - [Getting Started](https://knowledge.untangledict.com.au/getting-started?hsLang=en#main-content) - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started?hsLang=en#troubleshooting-support) - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started?hsLang=en#first-time-set-up) - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started?hsLang=en#onboarding-guides) - [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#main-content) - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration) - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-knowledge-bites) - [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#main-content) - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) - [Devices](https://knowledge.untangledict.com.au/devices?hsLang=en#main-content) - [Yealink](https://knowledge.untangledict.com.au/devices?hsLang=en#yealink) - [Jabra](https://knowledge.untangledict.com.au/devices?hsLang=en#jabra) - [Mobiles](https://knowledge.untangledict.com.au/mobiles?hsLang=en) - [Internet](https://knowledge.untangledict.com.au/internet?hsLang=en) - [Accounts](https://knowledge.untangledict.com.au/accounts?hsLang=en#main-content) - [Active Billing](https://knowledge.untangledict.com.au/accounts?hsLang=en#active-billing) - Home - Products - Pricing - Blog - Company [![Untangled\_Logo\_Icon\_POS White background](https://knowledge.untangledict.com.au/hs-fs/hubfs/Untangled_Logo_Icon_POS%20White%20background.png?width=30&height=30&name=Untangled_Logo_Icon_POS%20White%20background.png "Untangled_Logo_Icon_POS White background")](https://www.untangled.com.au/) Untangled Help Centre | 0480 006 410  Copyright © 2025, Untangled