HBX - How to Use Snap Mobile

 

Published 18 September 2025

 

Overview

This document provides detailed instructions on how to use the Snap Mobile application to make calls, transfer calls, and initiate conference calls.

 

 

Steps

1. Log in to the Snap Mobile App

2. Make a Call

3. Transfer a Call

4. Conference Calling

 

1. Log in to the Snap Mobile App

For step-by-step instructions, refer to the knowledgebase article: HBX – How to Download and Log In to the Untangled HBX Snap Mobile App

 

2. Make a Call

Via Contact Page

• Open the Snap mobile app

• Navigate to the Contacts tab

• Select the contact you wish to call

• Tap the Phone icon next to the contact's name

 

Via the Dialpad

• Tap the Yellow Dial Pad icon (bottom-right corner)

• Enter the Number or Extension

• Tap the Phone icon to initiate the call

 

 

3. Transfer a Call

• While on an active call, tap Transfer.

Choose whether to:

• Transfer to a Contact

• Enter a Number manually

• Choose Blind Transfer (immediate) or Attended Transfer (consultation before transferring)

 

 

4. Conference Calling

• While on an active call, tap Add Call

 

• Select a Contact or enter a Phone Number

 

• Once the second party answers, tap Merge Calls to start the conference.

 

Contact Us.

Call or text our support team on 0480 006 410, alternatively you can raise a ticket or email support@untangled.com.au