---
title: HBX - Step-by-Step Guide to Updating Your Welcome Greetings in the Admin Portal
description: Learn how to update your welcome greetings in the HBX Admin Portal. Follow this step-by-step guide to change your Music on Hold (MOH) or welcome message for a seamless caller experience.
---
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# HBX - Step-by-Step Guide to Updating Your Welcome Greetings in the Admin Portal
```
Published 20 March 2025
```
**Overview**
To guide HBX Admins in managing call routing greetings and MOH, ensuring callers receive the appropriate audio messages when contacting your organisation.
Only **HBX Admins** have the necessary permissions to manage or change call routing settings. If you need adjustments made to your call routing, please reach out to your HBX Admin for assistance.
**Tools Required:**
- HBX Admin credentials
- Audio file for upload (.mp3, .wav, etc.)
- Internet browser
**Steps**
1\. [Log in to HBX Admin Portal](https://knowledge.untangledict.com.au/hbx-is-how-to-change-welcome-greeting#login-hbx-portal)
2\. [Access Greeting Options](https://knowledge.untangledict.com.au/hbx-is-how-to-change-welcome-greeting#access-greeting-options)
3\. [Update MOH or Welcome Greeting via Call Queue](https://knowledge.untangledict.com.au/hbx-is-how-to-change-welcome-greeting#update-moh)
4\. [Update Music On Hold (MOH) Directly](https://knowledge.untangledict.com.au/hbx-is-how-to-change-welcome-greeting#update-moh-directly)
5\. [Apply Greeting Options](https://knowledge.untangledict.com.au/hbx-is-how-to-change-welcome-greeting#apply-greeting-options)
### 1. Log in to HBX Admin Portal
- Pull up a browser
- Navigate to your HBX admin portal tenancy, which could either be of the two:
- [https://hbx.untangled.com.au/](https://hbx.untangled.com.au/)
- [https://pbx.overthewire.com.au/portal/](https://pbx.overthewire.com.au/portal/)
- Enter your **HBX Admin credentials** to log in.
**Note:** Only HBX Admins have permissions to manage call routing settings. If you do not have access, contact your HBX Admin.
### 2. Access Greeting Options
From the home screen, choose one of the following:
- **Call Queues**
- **Music on Hold (MOH) Options**
****
### 3. Update MOH or Welcome Greeting via Call Queue
- Click **Call Queue**.
- Select the assigned call queue or extension (e.g., *Koogarah Denture MAIN* or *ext. 5000*).
- Click the **music icon** on the right side to update the MOH or Welcome Greeting.
- When redirected, click **Add Music**.
- Click on **Browse **and locate your recorded greeting then click on **Upload**
**Tip:** Ensure your audio file is correctly formatted and tested for clarity before uploading.
### 4. Update Music On Hold (MOH) Directly
- Click **Music On Hold**.
- If the call queue isn’t listed, search for the extension in the search bar and press **Enter**.
- Once redirected, click **Add Music**.
- Click on **Browse **and locate your recorded greeting then click on **Upload**
**Note:** A missing call queue in this view means no previous welcome greeting has been set.
### 5. Apply Greeting Options
When on the **Music On Hold page**, you can apply your greeting in two ways:
#### 5.1 Add Music (Music section)
Callers can interrupt the greeting and select a prompt or reach an operator before it finishes.
#### 5.2 Add Introduction (Messages section)
Callers must listen to the full greeting before connecting to an operator.
**Tip:** Choose the method that best suits your call routing requirements. Both options allow a welcome greeting to be applied to the call queue.
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