---
title: "How to Check Voicemails in Dialpad: Personal Inbox vs Department & Contact Centre Lines"
description: Learn the easy steps to access your voicemail on Dialpad in this quick tidbit video. Stay connected and never miss a message with our simple voicemail check guide.
---

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# How to Check Voicemails in Dialpad: Personal Inbox vs Department & Contact Centre Lines

 

```
Published 23 May 2025
```

 

**Purpose**

This article outlines how to check voicemails in Dialpad, including your **Personal Inbox**, and shared lines such as **Departments** and **Contact Centres**. It also explains the difference between these inbox types and where to find voicemails for each.

 

**Understanding the Difference: Personal Inbox vs Shared Lines**

| **Type** | **Description** | **Access** |
| --- | --- | --- |
| Personal Inbox | Your individual voicemail messages from calls directly to your personal number. | Accessible only by you. |
| Department / Contact Centre Voicemails | Shared inbox for calls coming into team-based lines. | Accessible only by users assigned as Operators, Agents, Supervisors, or Coaches. |

 

⚠️ **Important Note:** Access to a Department or Contact Centre voicemail inbox requires that you are assigned as an **Operator**, **Agent**, **Supervisor**, or **Coach**.

 

**Scope:** For any Dialpad user assigned a personal number and/or a shared line as Department or Contact Centre agent or operator.

 

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**Voicemails You May Access:**

[1. How to Access Your Personal Voicemails](https://knowledge.untangledict.com.au/how-do-i-check-my-dialpad-voicemails#personal)

[2. How to Access Department or Contact Centre Voicemails](https://knowledge.untangledict.com.au/how-do-i-check-my-dialpad-voicemails#departmentcc)

 

### 1. How to Access Your Personal Voicemails

Your **Personal Inbox** contains voicemails left on your **direct Dialpad number**.

- Log in to your Dialpad app or browser app via [Dialpad.com/app](http://Dialpad.com/app)
- Go to the **Inbox** section from the left-hand menu.
- Select the **Voicemails** tab at the top, you can:  
    - **Play**, **download**, **forward, share** or **read the transcript** of the voicemail.
    - **Call or message back** directly from this screen.

 

⚠️ **Important Note:** You can only message or text back a contact if you are assigned a mobile number. Speak to your Dialpad Admin for a mobile number with SMS capability.

 

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✅ **Tip:** If you don’t see a voicemail you’re expecting, check if it was left on a Department or Contact Centre line instead.

 

### 2. How to Access Department or Contact Centre Voicemails

If you're assigned to a shared line such as a **Department** or **Contact Centre**, voicemails for those lines are kept separate from your personal inbox.

- From the Dialpad app or web version, go to the **left-hand menu**.
- Scroll to find and click on the **Department** or **Contact Centre** you're assigned to.
  
    - These are listed below your personal line in the navigation menu.
- Once in the Department or Contact Centre click the **Voicemails** tab

 

![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-May-23-2025-02-57-38-4093-AM.png?width=688&height=410&name=image-png-May-23-2025-02-57-38-4093-AM.png)

 

- You can:
  
    - **Play** or **read transcripts** of the voicemail.
    - **Tag teammates**, **comment**, or **assign follow-up actions** (in Contact Centres).
    - Check **which agent picked up the call**, or if it was **missed entirely**.

 

⚠️ **Important Note:**

Only **operators (for Departments)** or **agents (for Contact Centres)** have access to shared line voicemails. If you don’t see the Department or Contact Centre in your Dialpad app, you may not have been added as an operator/agent. Contact your Dialpad admin to confirm access.

 

**What's the Difference Between Personal and Shared Voicemails?**

 

| **Feature** | **Personal Inbox** | **Department/ Contact Centre** |
| --- | --- | --- |
| Belongs to... | Your individual Dialpad number | A team number shared by multiple users |
| Accessed by... | Only you | Operators/agents of that line only |
| Voicemail triggers | Missed calls, DND, outside working hours | Overflow, missed calls, queue timeout |
| Where to find it | Inbox \> Voicemails | Team line \> Voicemails tab |
| Action options | Personal reply or call back | Team-based collaboration or assignment |

 

📌 **Reminder:** You may be responsible for checking voicemails in both your personal and team inboxes, depending on your role.

 

**Contact Us.**

If you need more assistance, call or text us on 0480 006 410 or email [support@untangled.com.au](mailto:support@untangled.com.au)

 

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