Published 20 May 2025
This guide will walk you through how to download the HBX Snap Mobile App and log in using your Untangled HBX credentials.
Steps:
1. Download the Snap Mobile App
1. Download the Snap Mobile App
- On your mobile device go to the Google Play Store or App Store
- Search for Snap Mobile by Netsapiens or go directly to this link:
- Tap Install to download and install the app on your device.
2. Log In to the App
Once installed, open the Snap Mobile App and log in using the details provided by Untangled.
- Host ID - enter OTW
- Username - enter your Untangled HBX Username. This is your assigned HBX user email address, which looks like [HBX Extension Number]@businessdomain similar to: 2000@untangled.com.au
- Password - enter your Untangled HBX password.
3. Forgot Your Password?
If you have forgotten your password, you can:
-
Reset your password from the HBX portal or request from your Team Admin
-
Contact our support team for assistance:
- Call: 0480 006 410
- Email: support@untangled.com.au
You're Now Ready to Use the App
Once logged in, you'll have access to your HBX business phone line on the go - including calls, voicemail, and other key features tied to your Untangled HBX service.
Contact Us.
Call or text our support team on 0480 006 410, alternatively you can raise a ticket to support@untangled.com.au