Know Your Customer (KYC) and Know Your Business (KYB) Policy: Our Commitment to Your Security
Published 22 October 2025
Purpose
At Untangled, we are committed to providing you with reliable, secure, and uninterrupted telecommunications services. Our Know Your Customer (KYC) and Know Your Business (KYB) procedures are essential, mandatory requirements for all our customers.
The primary purpose of these measures is to protect you, your identity, and the integrity of our network from criminal activity.
Why Verification Matters: The Benefits of Our Policy
Whether you are signing up as an individual or a company, your participation in our verification process is a key part of maintaining a secure and trustworthy telecommunications environment for everyone.
1. Protection Against Fraud and Identity Theft
- Preventing Impersonation: Verification ensures that no one else can fraudulently activate a service, port your number, or make high-risk account changes without your consent. This is critical for defending against scams like SIM-swapping, where criminals try to take control of your phone number to access sensitive accounts (like banking or email).
- Securing Business Operations: For our corporate clients, KYB prevents sophisticated schemes like corporate identity theft and ensures that only authorised representatives manage your company's services.
2. Combating Scams and Restoring Trust
- Filtering Malicious Traffic: When all service providers (like Untangled) properly verify their customers, it becomes significantly harder for 'bad actors' to use our network to originate unlawful and unwanted communications (e.g., robocalls, phishing texts) that target you and the public.
Our Verification Measures
We use modern, secure digital verification tools (like StackGo) to make the process as fast, secure, and seamless as possible.
Know Your Customer (KYC) for Individuals
This process confirms that you are the person you claim to be.
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What We Verify |
Why We Need This |
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Identity Information (e.g., full name, date of birth, residential address). |
To prevent an identity thief from opening an account or getting a phone number in your name. |
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Official Identification Documents (e.g., Driver's Licence, Passport). |
To verify your details against an official, independent source. |
Know Your Business (KYB) for Entities
This process is mandatory for any customer signing up as a company, trust, or other legal entity. It involves confirming the legitimacy of the entity and its physical location.
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What We Verify |
Why We Need This |
|
Business Entity Verification |
We confirm the legitimate existence and registration of your company using public registries (e.g., the Australian Securities and Investments Commission—ASIC). |
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Proof of Physical Location |
We require reliable, independent documents such as a recent utility bill (telco, energy, or equivalent) to confirm the business's operating address. |
Why we do this: This due diligence process ensures that the services provided by Untangled are used for legitimate business purposes. It prevents corporate identity fraud and helps us comply with strict Australian government regulations against money laundering by confirming your company is a verifiable and operational entity.
⚠️ Functions only authorised reps can perform: Financial and Service Changes
- Purchase new services or hardware
- Transfer ownership of services or hardware
- Modify existing services (e.g. changing a plan, which can involve additional charges)
- Disconnect a product of service
- Move/ Port services (e.g. changing the connection address or request transfer to another carrier)
- Replace a SIM card/ Swap or change a phone number
- Access general account information such as account number, address, invoice requests
**Un-authorised reps can still receive technical support**
In summary, your cooperation with our KYC/KYB policy is a partnership in security. It allows us to manage risk, protect your identity, and ensure that our services remain secure and compliant for the benefit of all our customers.