Published 23 May 2025
Purpose
This guide outlines how to set up your personal working hours and configure SMS Auto Reply settings in your Dialpad personal settings to manage call and message notifications effectively.
Scope: This is applicable to individual users on any Dialpad plan with access to dialpad.com/settings
What you may update:
1. Personal Working Hours
- Log in to your Diapad personal settings via dialpad.com/settings
- Scroll down and click on Call Handling and Voicemail, scroll down to Personal Working Hours
- Under When do you want to receive calls and message notifications?, choose one of the following:
- Always take calls (24/7) - no schedule restrictions
- Only during specific hours - allows customer working hours for each day.
- Select your timezone (eg. GMT+10:00 Australia/Sydney).
- Set your Working Hours by adjusting the times for each weekday.
- Ensure changes are auto-saved.
2. SMS Auto Reply
- From your Personal Working Hours scroll down to the next section, and you will find SMS Auto-Reply
- Enable one of the following options:
- Automatically reply to messages when in 'Do Not Disturb' mode
- Automatically reply to messages received outside of my personal working hours
- Enter your custom auto-reply message.
For example:
Thanks for your message. I'm currently unavailable, but I'll get back to you during my working hours.
- Your settings will save automatically.
✅ Best Practice Tips
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Keep your auto-reply professional and informative to manage expectations.
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Update your working hours if your schedule changes (e.g., public holidays, flexible hours).
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Use DND mode in combination with working hours for better focus and control over notifications.
Contact Us.
If you need more assistance, call or text us on 0480 006 410 or email support@untangled.com.au