--- title: Set Up Personal Working Hours & SMS Auto Reply in Dialpad description: Learn how to configure your personal working hours and enable SMS auto-replies in Dialpad to manage your availability and communicate clearly with your contacts outside work hours. --- [Skip to content](https://knowledge.untangledict.com.au/set-up-personal-working-hours-sms-auto-reply-in-dialpad#main-content) English Show submenu for translations [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new?hsLang=en) [![untangled\_logo\_hz\_pos](https://knowledge.untangledict.com.au/hs-fs/hubfs/untangled_logo_hz_pos.png?width=292&height=80&name=untangled_logo_hz_pos.png)](https://knowledge.untangledict.com.au/?hsLang=en) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Raise a Support Ticket](https://knowledge.untangledict.com.au/kb-tickets/new) - Go to www.untangled.com Go to www.untangled.com Looking for answers? Search our knowledge base to find solutions quickly. - There are no suggestions because the search field is empty. 1. [Untangled Help Centre](https://knowledge.untangledict.com.au/?hsLang=en) 2. [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en) 3. [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) # Set Up Personal Working Hours & SMS Auto Reply in Dialpad ``` Published 23 May 2025 ```   **Purpose** This guide outlines how to set up your **personal working hours** and configure **SMS Auto Reply settings** in your **Dialpad personal settings** to manage call and message notifications effectively.   **Scope:** This is applicable to individual users on any Dialpad plan with access to [dialpad.com/settings](http://dialpad.com/settings)   **What you may update:** [1. Personal Working Hours](https://knowledge.untangledict.com.au/set-up-personal-working-hours-sms-auto-reply-in-dialpad#personal) [2. SMS Auto Reply](https://knowledge.untangledict.com.au/set-up-personal-working-hours-sms-auto-reply-in-dialpad#SMS)   ### 1. Personal Working Hours - Log in to your Diapad personal settings via [dialpad.com/settings](http://dialpad.com/settings) - Scroll down and click on **Call Handling and Voicemail**, scroll down to **Personal Working Hours** - Under **When do you want to receive calls and message notifications?**, choose one of the following:   - **Always take calls (24/7)** - no schedule restrictions - **Only during specific hours** - allows customer working hours for each day. - Select your **timezone** (eg. *GMT+10:00 Australia/Sydney*). - Set your **Working Hours** by adjusting the times for each weekday.   ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-May-23-2025-02-06-22-2906-AM.png?width=688&height=486&name=image-png-May-23-2025-02-06-22-2906-AM.png)   - Ensure changes are auto-saved.   ### 2. SMS Auto Reply - From your **Personal Working Hours** scroll down to the next section, and you will find SMS Auto-Reply   ![](https://knowledge.untangledict.com.au/hs-fs/hubfs/image-png-May-23-2025-02-09-32-3392-AM.png?width=511&height=208&name=image-png-May-23-2025-02-09-32-3392-AM.png)   - Enable one of the following options: - Automatically reply to messages when in 'Do Not Disturb' mode - Automatically reply to messages received outside of my personal working hours - Enter your **custom auto-reply message.**   > *For example:* > > *Thanks for your message. I'm currently unavailable, but I'll get back to you during my working hours.*   - Your settings will save automatically.   ✅ **Best Practice Tips** - **Keep your auto-reply professional and informative** to manage expectations. - **Update your working hours if your schedule changes** (e.g., public holidays, flexible hours). - **Use DND mode** in combination with working hours for better focus and control over notifications.   **Contact Us.** If you need more assistance, call or text us on 0480 006 410 or email [support@untangled.com.au](mailto:support@untangled.com.au) - [Getting Started](https://knowledge.untangledict.com.au/getting-started?hsLang=en#main-content) - [Troubleshooting & Support](https://knowledge.untangledict.com.au/getting-started?hsLang=en#troubleshooting-support) - [First Time Set Up](https://knowledge.untangledict.com.au/getting-started?hsLang=en#first-time-set-up) - [Onboarding Guides](https://knowledge.untangledict.com.au/getting-started?hsLang=en#onboarding-guides) - [Using Dialpad](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#main-content) - [Dialpad Users](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-users) - [Dialpad Admin](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-admin) - [Hardware Configuration](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#hardware-configuration) - [Dialpad Knowledge Bites](https://knowledge.untangledict.com.au/using-dialpad?hsLang=en#dialpad-knowledge-bites) - [Untangled HBX](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#main-content) - [HBX User](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-user) - [HBX Admin](https://knowledge.untangledict.com.au/untangled-hbx?hsLang=en#hbx-admin) - [Devices](https://knowledge.untangledict.com.au/devices?hsLang=en#main-content) - [Yealink](https://knowledge.untangledict.com.au/devices?hsLang=en#yealink) - [Jabra](https://knowledge.untangledict.com.au/devices?hsLang=en#jabra) - [Mobiles](https://knowledge.untangledict.com.au/mobiles?hsLang=en) - [Internet](https://knowledge.untangledict.com.au/internet?hsLang=en) - [Accounts](https://knowledge.untangledict.com.au/accounts?hsLang=en#main-content) - [Active Billing](https://knowledge.untangledict.com.au/accounts?hsLang=en#active-billing) - Home - Products - Pricing - Blog - Company [![Untangled\_Logo\_Icon\_POS White background](https://knowledge.untangledict.com.au/hs-fs/hubfs/Untangled_Logo_Icon_POS%20White%20background.png?width=30&height=30&name=Untangled_Logo_Icon_POS%20White%20background.png "Untangled_Logo_Icon_POS White background")](https://www.untangled.com.au/) Untangled Help Centre | 0480 006 410  Copyright © 2025, Untangled