Publish date 6 March 2025
If you need to save contacts directly on your handset, the Untangled team can assist you with this process. Simply provide us with your contact list by filling out our CSV template file, and we’ll handle the upload on our end. This ensures seamless syncing with your HBX/PBX system, allowing your handset to access the updated contacts effortlessly.
Let us know if you need the CSV template or any further assistance!
Essential Contact Details
First Name: John
Last Name: Smith
Primary Phone: 61390650937
Mobile Phone: 61423777777
Note: However, if this is a "1300" number, it's crucial to use the correct number format to ensure proper dialing functionality. For 1300 numbers, follow these guidelines:
- Format: Enter the number as 1300 XXX XXX (e.g., 1300 123 456)
- No Special Characters: Avoid parentheses, dashes, or extra spaces (e.g., 1300-123-456 or (1300) 123 456 may not be recognized correctly)
- International Format: If required, use +61 1300 XXX XXX for compatibility
After filling in the necessary information in the CSV file, download it and proceed with the next steps to upload it through your Admin Portal.
1. Login to your HPBX Admin Portal:
- https://hbx.untangled.com.au/
- https://pbx.overthewire.com.au/portal/
2. From the home screen choose Users:
3. When you're on the Users page, navigate to the right side of the page and select Shared Contacts.
4. Once you're redirected to the Users – Shared Contacts page, click Import.
5. The following pop-up will appear:
When the upload is complete, simply reboot your phone to view the updated contact list on your PBX handsets.